Manager, Strategy & Operations, DoorDash for Business

DoorDash USA•Chicago, IL

11d•$136,000 - $200,000

About The Position

DoorDash for Business provides meals solutions to companies, but we aren’t stopping there. Our mission is to become a premier benefits partner for executives, employees and administrators across the globe, leveraging the DoorDash platform to deliver industry-leading selection, quality, and customer service to every business customer, for every business use case. We are building an entrepreneurial, customer-obsessed, and fast moving team to create the right products and services for the future of work. As a Manager, Strategy & Operations, you will play a critical role in shaping how DoorDash for Business builds its large order fleet, delivery model, and identify new product opportunities to improve our logistics model for these large, complex orders. You will own the strategy for dropoff quality and experience; which is critical to expanding the recurring group order use cases. In addition, you will help identify and evaluate net-new product opportunities that can unlock future growth. This includes sizing opportunities, understanding customer pain points, validating demand, and partnering with Product, Marketing, Sales, Customer Success, Analytics, and Finance to determine where DoorDash for Business should invest. Reporting to the GM for Meal Manager, DoorDash for Business, you will work closely with operators, field teams, product and other teams to make your vision a reality. We are looking for a highly motivated first principles thinker who has a deep sense of ownership and is able to walk the fine line between diving into the lowest level of detail in our data and product, while still being able to think about the high level strategy. This is a true strategy and operations role.

Requirements

6+ years of experience in strategy and operations, commercial management, operations, or consulting
Direct management experience
High-growth startup (scaling a business from 0 - 1) experience is preferred
A proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex and fast moving environment
An excellent analytical thinker who can deliver actionable recommendations out of complex datasets
Intermediate SQL experience strongly preferred
Customer obsessed - whether that is our clients, merchants or dashers and comfort talking / working with people from all walks of life
Unafraid of ambiguity. You don’t need a playbook. You dive into difficult problems and come up with a plan. Rapid change and learning is exciting to you.

Responsibilities

Strategize – Understand the needs of our clients, prioritize those needs by impact, and create solutions with cross-functional partners.
Operate - Get to the lowest level of detail, and scale. You will work directly with internal and external partners to execute on your short & long-term plans; you are a cross functional success enabler and an excellent operator.
Build – Develop and lead 0 to 1 opportunities, creating the roadmap for future large order growth opportunities to help us determine where to invest our resources to achieve desired outcomes.
Collaborate – Value partnerships, and excel at working across Marketing, Operations, Product, Sales, Engineering, and develop new products and services for our clients.
Construct - Navigate in an ambiguous environment and bring structure to undefined opportunities. There won’t always be playbooks or templates; instead you will create them.
Analyze – Leverage data whenever possible to inform your hypothesis and align cross functional partners.