Customer Onsite Shift Lead, DoorDash for Business

DoorDash USA•Austin, TX

3h•Onsite

About The Position

DoorDash for Business is an exciting new arm of the DoorDash platform, focusing on providing meals solutions to companies. We're building and scaling new ways to delight our corporate customers, by leveraging the DoorDash platform and focusing on the white-glove experience. The OSS Shift Lead is the operational backbone of the day-to-day shift. This role owns real-time coordination of OSS (On-Site Staff), ensuring shifts are properly staffed, issues are resolved quickly, and communication flows seamlessly between the field and central operations. You are the “control tower” during your shift — responsible for keeping operations running smoothly and stepping in when things go off track.

Requirements

1–3 years in operations, logistics, hospitality, or similar fast-paced environments
Strong real-time decision-making and problem-solving skills
Excellent communication (written + verbal)
Comfortable managing multiple workflows simultaneously
Highly reliable and responsive

Nice To Haves

Experience in dispatch, shift scheduling, or gig workforce management
Familiarity with last-mile logistics or on-demand operations

Responsibilities

Assign OSS to shifts and ensure full coverage across all active jobs
Monitor attendance, lateness, and no-shows; take immediate corrective action
Backfill gaps in real-time by reassigning or escalating
Troubleshoot issues (e.g., late arrivals, setup problems, participant confusion)
Escalate critical issues with clear context and proposed solutions
Serve as the primary point of contact for all inbound/outbound OSS communication during shift
Respond to OSS questions, issues, and updates quickly and clearly
Coordinate with internal teams (Ops, Support, Launchers etc.) as needed