Manager, Strategic Programs & Partnerships

BMO•Toronto, ON

2d•Onsite

About The Position

The Manager, Strategic Programs & Partnerships will primarily be responsible for the management of the bank’s suppliers as it pertains to Home Financing products, lending legal documentation, policy alignment and ensuring business plan expectations are achieved with additional focus on strategy, customer experience, efficiency, compliance, innovation, continuous improvement, and risk management. In addition, the role is responsible for optimizing the use and mix of appraisals for Home Financing transactions, ensuring the bank is selecting the most effective approach to meet business needs, improve the client experience, and effectively manage risk. The role requires extensive stakeholder management both internally at BMO, to ensure a collaborative approach is taken with Home Financing’s partners, as well as externally, with BMO’s Appraisal Management Company (AMC) and title insurance partners. Maintain specialized knowledge of lending products, collateral policy and property valuation methods to provide value-added consulting to colleagues on an ongoing basis.

Requirements

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Program management skills - In-depth.
Deep knowledge and technical proficiency gained through extensive education and business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Responsibilities

Manage Vendor relationships: Meet regularly with supporting vendors (5).
Negotiate new and changes to existing agreements.
Monitor and track and develop solutions to resolve identified issues through escalations and system issues raised.
Manage BMO’s BrokerEdge appraisal policy and processes.
Reporting/Trending Oversight (Monthly): Review, monitor, and incorporate reporting received from various vendors, provide content for the property valuation reports - a requirement as part of the appraisal governance framework.
Apply a comprehensive, conceptual & practical understanding of issues raised for both business and technical situations, from problem identification to measuring the effectiveness of implemented solutions.
Support the execution of the overall appraisal strategy to increase the use of automation, improve turnaround times and reduce overall appraisal spend.
Act as a leader both within the lending team and externally, providing technical guidance and professional advice on complex & conceptual issues.
Operate with considerable independence in identifying and addressing policy and product implementations and customization requirements to meet customer needs.
Strategic insight – have a compelling vision and engaging others in achieving it, providing thoughtful leadership, and consistently striving to find new ways to do things better.
Demonstrate the ability to understand, define and deliver a superior customer experience.
Oversee initiatives across lines of business that impact employee capability requirements and front-line productivity.
Collaborate with other stakeholders to develop strategic direction on strategies and initiatives.
Maintain specialized knowledge to provide value-add propositions in regard to relevant practices, principles & technologies within the mortgage industry.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Monitors and advises on management of risk requirements within the defined risk appetite.
Manages/supports large/complex risk programs/frameworks /projects/initiatives to ensure risks are appropriately mitigated and regulations adhered to.
Acts as a subject matter expert in property valuations.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders and builds effective relationships with said stakeholders.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Exercises judgment to identify, diagnose, and solve problems.
Works independently and regularly handles non-routine situations.