Manager, Strategic Initiatives & Delivery

RBC•Toronto, ON

3d•Onsite

About The Position

Finance Shared Services (FSS) is RBC’s centralized finance operations engine. As Manager, Strategic Initiatives and Delivery, you will drive execution of FSS-owned transformation initiatives—from process improvements and system upgrades to regulatory adaptations and organizational redesigns. You’ll translate operational challenges into strategic opportunities, integrate large-scale initiatives from adjacent teams (Operations Process Engineering and TEO Transformation Office) into business-as-usual operations, and serve as a trusted delivery partner who builds credibility through rapid learning and cross-functional collaboration.

Requirements

3+ years of progressive experience in management consulting, strategy, operations, or business management with demonstrated success leading end-to-end program or project delivery across transformation, efficiency, or business improvement initiatives
Proven track record of managing complex, multi-workstream initiatives to time and quality in ambiguous, matrix-driven environments; demonstrated ability to navigate competing stakeholder interests and maintain accountability across organizational boundaries
Exceptional business analysis and problem-solving capability; ability to move from complex operational data to clear, structured recommendations; comfort challenging assumptions and stress-testing proposals
Advanced stakeholder management and influence skills; proven ability to build credibility and drive alignment without direct authority; comfort operating in highly matrixed, cross-functional teams
Strong written and verbal communication skills; ability to distill operational complexity into clear narratives for senior leaders; proficiency in developing executive-ready presentations and business cases
Solid financial acumen; demonstrated fluency with financial modeling, P&L drivers, budgeting frameworks, and ability to translate quantitative analyses into strategic insights
Rapid learner with intellectual curiosity; proven ability to quickly master complex business domains, operate effectively in ambiguous environments, and demonstrate observable learning and impact
Collaborative work style; genuine comfort building relationships, seeking input, and working through influence rather than authority; demonstrated ability to earn trust and maintain credibility across diverse stakeholder groups

Nice To Haves

PMP or CAPM certification
Experience in shared services, centralized operations, or enterprise finance transformation initiatives; familiarity with finance function operating models
Background in financial services operations or transformation; experience with enterprise finance systems, process automation, or digital transformation programs
Expertise in change management, organizational design, or workforce optimization; experience designing and rolling out new operating models or organizational structures at scale
Demonstrated mastery of program management methodologies (Agile, Waterfall) or frameworks such as OKRs and balanced scorecards
Experience with regulatory compliance initiatives, audit management, or managing change in highly regulated financial services environments

Responsibilities

Execute FSS transformation initiatives from conception through delivery; develop implementation plans, manage dependencies and sequencing, and ensure initiatives deliver measurable outcomes on time and quality
Lead integration and rollout of Operations Process Engineering (OPE) and TEO Transformation Office (TTO) initiatives into FSS operations; translate enterprise initiatives into FSS-specific execution plans and work with business unit leaders to drive adoption and sustained value creation
Conduct structured business analysis on operational issues; identify root causes, validate assumptions, and develop clear recommendations that translate issues into strategic opportunities for FSS leadership consideration
Build financial models and business cases for initiatives; synthesize cross-functional impact, quantify benefits, and construct clear financial narratives that support leadership decision-making on resource allocation and priorities
Lead cross-functional stakeholder coordination and alignment; navigate competing interests, build consensus, and maintain strong collaborative relationships across FSS pillars and partner functions to drive coordinated delivery
Establish governance frameworks, risk mitigation strategies, and accountability structures for assigned initiatives; identify potential obstacles early and develop mitigation plans to maintain momentum
Support capability readiness and change adoption; identify capability gaps, partner with leadership on targeted interventions, and develop clear communication that drives organizational buy-in for transformation priorities
Rapidly master FSS business models, operating procedures, and stakeholder landscape; demonstrate learning agility, sound judgment, and observable impact to build credibility and trust across the function