Manager, Strategic Development

ServiceTitan • Oakville, ON

37d • Hybrid

About The Position

As the Manager of Strategic Development Managers (SDM, our SDRs focused on our Enterprise Market), you will play a pivotal role in shaping and implementing ServiceTitan’s Enterprise Sales Development strategy. You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success. This role is incredibly important to the entire company, requiring you to work hand-in-hand with leadership to build out an extraordinary SDR team. Your primary focus will be on outbound pipeline generation through various creative channels (Cold Calls, Cold Emails, Direct Mail, etc.). Why you'll love this role: Pivotal Impact: You will be instrumental in shaping the Enterprise Sales strategy and directly contributing to the company's overall revenue goals. Team Building: You will have the unique opportunity to help recruit, onboard, and train numerous new hires, shaping the future talent of the sales organization. Leadership Visibility: You will report directly to Senior Management on operational and financial KPIs, positioning you for high organizational visibility and future growth.

Requirements

• Direct Sales Experience: Direct experience as an SDR/BDR coupled with direct experience in a closing AE role for 12+ months.
• Leadership Experience: Strong preference for 1+ years of sales management experience or applicable team lead/management experience.
• Outbound Expertise: Outbound-specific cold-calling experience (not just handling inbound leads) and a strong passion for and understanding of outbound pipeline generation processes.
• Track Record: History of managing, or being a part of, a high-performing sales team with a track record of success in both an AE and leadership role.
• Attitude: Enthusiastic, inspirational, and vibrant attitude.
• Communication & EQ: Expert communication and presentation skills, strong interpersonal skills, and high emotional intelligence.
• Analytical Skillset: Analytical mindset comfortable generating reports and identifying trends in data.
• Technical Proficiency: Adept at adopting and rolling out new sales enablement technologies; proficiency with Salesforce.com is a must.
• Cross-Functional Skills: Excellent business partner and cross-functional relationship-building skills.

Nice To Haves

• Experience with Salesloft, Gong, and associated tech stack solutions is strongly preferred.

Responsibilities

• Manage and lead a team of 8–12 SDMs on objectives, sales development, and performance achievement.
• Coach and develop future sales professionals through call coaching, skill development, and shadowing. Serve as a mentor and be a steward of the ServiceTitan organization.
• Teach, share, and implement SDR strategy and processes, staying abreast of and coaching on best practices.
• Monitor lead processes, metrics, and catalyze pipeline creation. Help evaluate new technologies and programs to drive superior performance.
• Motivate, incentivize, and recognize team members to encourage top performance.
• Actively participate in the recruiting, interviewing, and onboarding of new Team Members.
• Maintain an operating rhythm of weekly 1:1s, team meetings, forecasting calls, and business partner collaboration.
• Responsible for the collaboration, regular meetings/communication, and value added to our internal Sales stakeholders (our "customers").
• Report to Sr. Management on operational and financial KPIs.
• This role may require travel for essential meetings approx. 3–4 times per year.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees