Strategic Partnership Development Manager

Infobip•Jersey City, NJ

23h•Hybrid

About The Position

As a Strategic Partnership Development Manager, you'll be the primary owner of Infobip's most valuable partner relationships in North America — deepening existing partnerships and unlocking new revenue through a portfolio of top-tier accounts. While you will be focused on North America, you will also work closely with the Global Strategic Partnerships team, operating at the intersection of relationship management and commercial execution. Working directly with our VP of NAM Partnerships and collaborating cross-functionally with Sales, Presales, Product, and Marketing, you'll develop joint go-to-market strategies, drive measurable business growth, and act as the internal champion for every partner in your portfolio.

Requirements

+7 years of experience in strategic partnerships, channel management, or business development in B2B tech — CPaaS, SaaS, telecom, or API-based businesses preferred
Proven track record of growing revenue through existing partner relationships — not just maintaining them
Experience managing top-tier or enterprise-level partner accounts, including executive relationship management
Experience working within or alongside major enterprise organizations (e.g. Microsoft, Oracle, Adobe, ServiceNow) — you understand how decisions get made and how to move things forward in complex orgs
Startup or high-growth company experience is a plus — you bring the hunger and agility to operate in an environment that rewards initiative
Strong ability to lead joint GTM planning and translate strategic goals into executable partner programs
Comfortable navigating matrix organizations and influencing cross-functional teams without direct authority — on both sides of the partnership
Structured, data-driven approach to planning and reporting; comfortable working in Salesforce
Background in management consulting or experience owning a P&L or quota-carrying role is a strong plus
You thrive with autonomy — you create your own path, hold yourself accountable, and decide where to invest your time to drive results

Responsibilities

Own and grow a portfolio of top-tier partners, with a clear focus on revenue and gross profit targets
Proactively lead joint partner planning sessions — defining mutual performance objectives, financial targets, and key milestones
Develop and execute go-to-market strategies with partners to drive acquisition of new clients across all relevant markets
Track, forecast, and analyze partnership performance; identify and act on growth opportunities within existing relationships
Serve as the partner's internal ambassador — aligning Sales, Presales, Product, and Marketing to ensure implementations are delivered successfully
Manage partner conflict across Infobip's sales channels through clear communication and strict adherence to engagement rules
Run quarterly business reviews and maintain a structured, recurring partner communication strategy
Ensure partner compliance with agreements and certification program standards
Manage all partnership data accurately in Salesforce (CRM)
Build and maintain executive-level relationships with key stakeholders at partner and customer organizations
Represent Infobip at partner events, conferences, and industry forums; contribute to brand and market awareness through thought leadership
Provide market and vertical insights to Product and Marketing teams; help define use cases and scale best practices across the region
Support the implementation of global partnerships at the regional level, establishing relationships and GTM initiatives with regional partner organizations

Benefits

Medical, Dental, and Vision insurance
Basic life insurance
401(k) plan participation with company match
Short-term and long-term disability insurance
Wellness plan of up to $500/year pro-rated based on hire date
PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
Additional leave time for marriage, relocation, bereavement, and other major life events
Twelve (12) weeks of paid parental leave
Participation in employee share ownership plan (ESOP)
Fourteen (14) paid holidays annually