Manager, Strategic Account Management
About The Position
Manager, Strategic Account Management, leads the development and execution of strategic plans to meet customer and business objectives. This role involves building and maintaining strong relationships with key stakeholders, driving accountability, and identifying opportunities for continuous improvement. The manager oversees team performance through coaching and mentoring while ensuring compliance with company policies and ethical standards. Utilizing business acumen and data analysis, this position supports decision-making and fosters collaboration across functions to deliver measurable results aligned with organizational goals. About the team: Our team drives the growth of Walmart Canada’s Marketplace by collaborating with strategic sellers to enhance customer experiences and foster sustainable business development. We leverage data-driven insights, commercial strategy, and cross-functional partnerships to identify opportunities, address complex challenges, and implement impactful initiatives. Working closely with Business Development, Merchandising, Marketing, Operations, and Product teams, we shape the future of a rapidly expanding business. This collaborative environment empowers members to think strategically, manage relationships effectively, and deliver results in a dynamic setting focused on continuous improvement and measurable success.
Requirements
- Proven experience in strategic account management with strong stakeholder engagement and relationship management skills.
- Demonstrated ability to analyze business metrics, data models, and KPIs to inform decision-making and drive business results.
- Expertise in negotiation and communication techniques to achieve mutually beneficial outcomes.
- Strong project management skills with the ability to lead cross-functional collaboration and align activities with business strategy.
- Proficiency in account planning, forecasting, and identifying improvement opportunities to support customer and business needs.
- Commitment to ethical standards, integrity, and fostering a culture of accountability and continuous learning.
Nice To Haves
- Sales, Supervisory experience
Responsibilities
- Develop and maintain strong relationships with key stakeholders to support strategic plans and business initiatives.
- Lead account planning and forecasting activities using data analysis and business metrics to drive informed decisions.
- Oversee team performance by providing coaching, mentoring, and development opportunities to associates.
- Ensure compliance with company policies and ethical standards while promoting continuous improvement and adaptability.
- Collaborate cross-functionally to identify opportunities, address challenges, and implement effective solutions.
- Manage negotiation processes to achieve mutually beneficial outcomes aligned with company goals.
- Drive onboarding and integration efforts for complex accounts to enhance customer experience and retention.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
