Manager, Strategic Account Management
About The Position
The Manager, Strategic Account Management, leads the development and execution of account strategies to drive business growth and customer satisfaction. This role involves building and maintaining strong stakeholder relationships, overseeing team performance, and ensuring alignment with company goals. The position requires expertise in analyzing business metrics, managing complex negotiations, and guiding cross-functional teams to deliver effective solutions. The manager fosters continuous improvement, supports associate development, and upholds the highest standards of integrity and compliance while advancing strategic initiatives that enhance customer and business outcomes. About the team: Our team drives the Home assortment for Walmart Marketplace Canada, delivering a comprehensive and relevant selection across Bedding, Appliances, Domestics, Home Furnishings, and Housewares. We focus on understanding customer needs to close assortment gaps and offer competitive prices with fast shipping. By combining valuable products with convenience, we enable confident online shopping and informed purchase decisions. The team collaborates cross-functionally to enhance product assortment, leveraging data analysis and stakeholder engagement to support business growth and meet evolving market demands.
Requirements
- Proven experience in stakeholder engagement and relationship management to support business objectives and customer needs.
- Strong skills in data analysis, business metrics, and data modeling to inform strategic decision-making.
- Expertise in negotiation and communication to influence outcomes and build consensus across cross-functional teams.
- Demonstrated ability in business planning, revenue growth, and e-commerce management within complex environments.
- Leadership capabilities to mentor, develop, and guide associates while fostering accountability and continuous improvement.
- Proficiency in interpreting key performance indicators and translating insights into actionable business strategies.
- Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
- 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
Nice To Haves
- Leading cross-functional teams
- Master's degree in business, marketing and sales, healthcare, or related area.
- Sales
Responsibilities
- Develop and maintain strong relationships with key stakeholders to support business goals and customer needs.
- Lead strategic account planning, forecasting, and sales activities to drive revenue growth and product assortment optimization.
- Oversee onboarding processes and resolve escalations to enhance customer experiences.
- Mentor and develop associates through coaching, training, and performance management.
- Analyze business metrics and data models to identify improvement opportunities and inform decision-making.
- Ensure compliance with company policies, ethics, and standards while promoting continuous learning and adaptability.
- Collaborate cross-functionally to align initiatives and deliver measurable business results.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
