(USA) Manager, Strategic Account Management - Health & Wellness
About The Position
The Manager, Strategic Account Management leads the development and execution of account strategies to meet business objectives and customer needs. This role involves building and maintaining strong stakeholder relationships, driving continuous improvement, and overseeing team performance through coaching and mentoring. The position requires applying business acumen to interpret data, develop actionable plans, and support compliance with company policies. The manager fosters collaboration across teams to deliver measurable results while promoting a culture of accountability, integrity, and operational excellence aligned with organizational goals. About the team: The Strategic Account Management team drives growth by building strong stakeholder relationships and leveraging data-driven insights. Collaborating across functions, the team develops and executes business strategies aligned with company goals. Members apply expertise in business metrics, negotiation, and relationship management to deliver measurable results. The team values continuous improvement, adaptability, and clear communication to address business needs and support customer success. It provides leadership and development opportunities while maintaining high standards of integrity and accountability in all activities.
Requirements
- Proven experience in stakeholder engagement and relationship management to support business goals and customer needs.
- Strong negotiation skills with the ability to develop compelling, fact-based arguments and achieve mutually beneficial outcomes.
- Demonstrated business acumen including knowledge of industry trends, business metrics, and data analysis to inform strategic decisions.
- Ability to lead and mentor teams, fostering accountability, continuous learning, and development opportunities.
- Expertise in strategic account planning, forecasting, and sales proposal development aligned with organizational objectives.
- Commitment to integrity, ethical standards, and compliance with company policies and regulatory requirements.
- Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
- 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
Nice To Haves
- Leading cross-functional teams
- Master's degree in business, marketing and sales, healthcare, or related area.
- Sales
Responsibilities
- Develop and maintain strong relationships with key stakeholders to support strategic plans and business initiatives.
- Lead and oversee account management activities, ensuring alignment with customer and business objectives.
- Analyze business metrics and data models to identify opportunities and recommend solutions that drive results.
- Guide and mentor associates by providing training, assigning duties, and fostering professional growth.
- Manage sales proposals, presentations, and onboarding processes to enhance customer experiences.
- Collaborate cross-functionally to develop joint business plans and accurate sales forecasts.
- Negotiate effectively to achieve mutually beneficial outcomes while adhering to company policies and ethical standards.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit program (for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
