Manager, Stadium Operations (Special Events)

Tennessee Titans•Nashville, TN

About The Position

The Manager of Stadium Operations (Special Events) leads the planning, setup, execution, and turnover of non-game-day special events throughout the stadium, including conferences, banquets, dinners, luncheons, meetings, receptions, dances, weddings, and community or corporate functions. The role connects the stadium’s event sales and hospitality teams with clients, facility crews, and external vendors to ensure events are delivered safely, on time, and to Nissan Stadium standards. The manager oversees the conversion of stadium spaces—including clubs, suites, concourses, terraces, outdoor event spaces, field level, and the playing surface—between configurations on tight timelines. The position also supervises event and conversion staff, coordinates with stadium departments and vendors, supports budgeting and recordkeeping, and enforces safety, security, and regulatory requirements.

Requirements

Bachelor’s degree in Sport Management, Hospitality Management, Event Management, Business Administration, or a related field, or equivalent experience.
At least 5 years of progressive experience in event operations, stadium or arena operations, convention center operations, hotel banquet operations, or a similar large-venue environment.
At least 2 years of supervisory or management experience leading hourly and seasonal teams.
Demonstrated experience executing complex setups and room flips on compressed timelines.
Working knowledge of floor-plan development, venue capacity, life-safety, and ADA requirements.
Strong communication and client-service skills, with the ability to work effectively with executives, guests, vendors, and frontline staff.
Proficiency with Microsoft Office and event management software such as Ungerboeck, Momentus, Cvent, or similar, and diagramming tools such as CAD or Social Tables.
Ability to walk and stand for extended periods across a large facility, including stairs, ramps, and uneven surfaces.
Ability to lift and move up to 50 pounds and direct crews in manual setup and teardown activities.
Valid driver’s license and ability to operate utility vehicles and, as trained, powered equipment.

Nice To Haves

Prior experience in an NFL, MLB, NBA, NHL, collegiate, or major-venue environment.
Experience managing budgets and labor forecasting.

Responsibilities

Lead operations for non-game-day events from planning through post-event close-out.
Partner with Sales and Client Services to review event orders, floor plans, timelines, and client requirements and turn them into operational plans.
Attend client walkthroughs and pre-event meetings to confirm needs, set expectations, and address operational questions.
Serve as the on-site event manager, resolving issues in real time and keeping clients and guests informed.
Conduct post-event debriefs, collect client feedback, and improve processes and service quality.
Coordinate with other Stadium Operations Managers on inventory and employee resources.
Plan and direct space conversions, including club-to-banquet or ballroom, field-level-to-dinner or dance floor, and concourse-to-exhibit or reception setups.
Develop conversion schedules, labor plans, and equipment inventories that account for game days, concerts, and competing events.
Oversee setup and teardown of tables, chairs, staging, dance floors, draping, signage, AV support, and other event infrastructure.
Ensure floor plans meet fire, life-safety, ADA, and egress requirements.
Recruit, schedule, train, supervise, and evaluate full-time, seasonal, and part-time event and conversion staff.
Develop staffing plans based on event size, timeline, and service level, and manage labor costs against budget.
Foster a safety-first, service-oriented culture with clear performance expectations and accountability.
Manage relationships with rental companies, décor and lighting vendors, AV/production partners, and other contractors.
Coordinate with Engineering, Maintenance, IT, A/V, Security, Parking, Guest Experiences, and Food Services to prepare building systems and support services for events.
Assist with developing and managing the special events operations budget, including labor, equipment, and supplies.
Maintain records of event orders, conversion plans, inspections, incident reports, and equipment inventory.
Review and approve timesheets.
Enforce stadium safety, security, fire code, and health code requirements at events.
Ensure staff are trained in emergency procedures, evacuation plans, and incident response.
Investigate and document incidents, injuries, and property damage and recommend corrective actions.
Maintain compliance with local, state, and federal regulations and applicable NFL and league facility standards.