Manager, Specialty Pharmacy Operations: Stillwater Medical Center

Clearway Health•Stillwater, OK

12d•$133,000 - $166,000•Hybrid

About The Position

At Clearway Health, we’re redefining specialty pharmacy by improving access to care, delivering personalized support, and helping patients navigate complex medication needs. Our award-winning culture is built on empowering our people to grow, contribute, and make a difference every day. If you’re driven to create meaningful change and thrive in a collaborative, purpose-driven environment, you’ll fit right in. If you’re looking for a role where you can truly make an impact, keep reading below! The Manager, Specialty Pharmacy Operations, leads accreditation compliance across assigned partner sites, ensuring specialty pharmacy operations consistently meet accreditation and regulatory standards. Working closely with site leadership, quality teams, and operational stakeholders, this role drives accreditation readiness through audits, performance monitoring, documentation oversight, corrective action planning, and staff accountability. The Manager promotes a culture of compliance and continuous quality improvement, supports successful survey outcomes, and ensures accreditation standards are embedded in daily practice. In the absence of a Site Director, the Manager assumes responsibility for accreditation activities and outcomes across the specialty pharmacy program.

Requirements

Bachelors or PharmD Pharmacy (B.S. or PharmD) is required.
An active Pharmacist licensure (in good standing) to practice pharmacy in the state in which you are applying in or and/or the ability to acquire this at the time of hire is required.
7+ years of relevant experience in pharmacy and prior leadership experience is required.
Exceptional interpersonal skills to effectively collaborate with healthcare personnel, both within and outside the department, in resolving situations and demonstrating leadership.
In-depth knowledge of pharmacy procedures, systems, and equipment, coupled with a high level of proficiency in their execution.
Previous oversight experience involving pharmacy-related aspects in outpatient/ambulatory clinics.
Strong analytical abilities to assess and enhance current pharmacy services and procedures through comprehensive data gathering and evaluative research.
Exceptional organizational and personnel management skills, serving as a role model and ensuring a collaborative approach to operations.
Proficiency in standard healthcare office software (e.g., MS Word, Excel, Access, web browser), coupled with knowledge of pharmacy and clinical database systems (e.g., QS1, Centricity, Meditech, Cerner, EPIC, SCM, etc.).
Self-management skills with the ability to work independently, displaying initiative, strong work ethic, and the capability to identify issues or opportunities requiring attention and change.
Adept at creative problem-solving in resource-constrained situations, with the flexibility to adapt and formulate alternative plans as necessary.
Demonstrated proficiency in process improvement skills and acumen.

Nice To Haves

MBA or other business degree preferred.
Epic, Meditech, Cerner, and QS1 systems experience is highly desired.

Responsibilities

Provide oversight of operational responsibilities at partner sites, covering new and established growth programs at client sites.
Report on program performance by extracting and summarizing reports and performance metrics via Salesforce.
Assist with the development and implementation of processes essential for specialty pharmacy program growth.
Manage day-to-day program operations and processes related to the specialty program, ensuring all standards are met.
Identify areas for program improvement, collaborating with the team to devise solutions and support implementations.
Oversee designated staff at client sites to support the specialty pharmacy program.
Handle scheduling and timecard management of all staff, such as managing scheduled and unscheduled time off and coverage assignments at deployed sites (pharmacists, liaisons, etc.), ensuring the program is adequately staffed for operation.
Provide day-to-day performance management and accountability to all dedicated account staff, in conjunction with cross-functional teams.
Actively participate in interviewing, hiring, orientation, onboarding, and recurring training of staff.
Create a positive work environment and foster teamwork and partnership at all levels.
Support consistent engagement between in-clinic and pharmacy services at partner sites.
Serve as a direct liaison for all matters related to the specialty program and clinic workflow with clinical staff and providers.
Understand clinical service needs, translate them into program standards, and address challenges and roadblocks by devising solutions and alternative approaches.
Work directly with pharmacy teams to ensure the successful operation of the specialty pharmacy program and support with special projects as requested.
Achieve local target goals by developing tactics to ensure ongoing client success.
Coordinate clinical care programs aligned with partner health system objectives through the management of on-site staff.
Maintain strong relationships with business units, clinical staff, and client leadership to ensure the success of programs.
Address partner inquiries promptly and with a high level of service.
Adhere to all policies and procedures of the organization and ensure compliance with all Federal, State, and Local laws, accreditation standards, regulations, and rules.
Maintain a comprehensive understanding of the 340B drug program, insurance navigation, and basic pharmacy liaison workflows.
Create and maintain a healthy work environment where people feel supported, accountable, and where standards are applied, and expectations are clear.
Engage in the department, including managing up, owning team decisions, and supporting departmental and/or organizational initiatives.
Hold yourself and others to the highest ethical standards.