Associate Director, Specialty Pharmacy Operations

Madrigal Pharmaceuticals•Conshohocken, PA

9d•$180,000 - $221,000•Remote

About The Position

The Associate Director, Specialty Pharmacy Operations is responsible for directing, monitoring, and enhancing specialty pharmacy and IDN operations within Madrigal’s Market Access and Trade team. The AD manages the dispensing operations across the channel to drive continuous improvement in patient access and adherence, while delivering a best-in-class patient and prescriber experience. This individual collaborates with key internal stakeholders including Patient Access, Marketing, Medical Affairs, Regulatory, Legal, and the Market Access field team to identify patient access opportunities and implement impactful solutions. Additionally, the AD engages external stakeholders in day-to-day program operations and analysis of key data and KPI’s to ensure contractual obligations are meeting/exceeding obligations.

Requirements

Bachelor’s degree required; advanced degree in Business or Pharmacy preferred
10+ years of related experience in the biopharma or related industry with a proven, consistent history of high performance in a broad range of operations focused roles
3 - 5 years of healthcare industry customer/vendor management experience strongly preferred
3+ years of experience operationalizing specialty pharmacy programs and networks required
Ability to develop insights from data trends to improve program performance
Experience with pre-launch drugs and new product launches preferred
Ability to work effectively within a cross-functional team and in an environment of rapid change
Excellent written, organizational, verbal, presentation, and communication skills a must
Proficient in MS Office products including PowerPoint, Word, and Excel
Travel (approximately 20%)

Responsibilities

Acquire and maintain deep understanding of NASH disease state, Rezdiffra™ clinical data and commercialization strategy
Closely monitor Specialty Pharmacy and IDN performance to ensure contractual obligations are meeting / exceeding obligations
Implement specialty pharmacy program services, enhancements, and operational efficiencies with the goal of positively impacting patient access, adherence, awareness, and affordability
Maintain SP program correspondence, scripting, and collateral via internal legal and regulatory approval processes
Partner with internal operations and data analytics teams to continuously evaluate and analyze specialty pharmacy vendor performance relative to goals and objectives
Support Quarterly Business Reviews (QBR’s) with specialty pharmacies; prepare all materials, communicate expectations to vendors, and continuously drive performance while identifying key insights to incorporate into strategic planning efforts
Collaborate closely with Consumer Marketing and Patient Access teams to enhance SP program to continuously meet the needs of HCP’s and patients
Develop and communicate key messages to internal and external channel partners
Oversee operational plans, project budgets, expenses, and timelines
Create and maintain necessary policies, procedures, and business rules for all distribution programs
Consistently deliver measurable business outcomes based on program-level key performance indicators (KPIs) and provide timely program-level reporting to leadership
Consistently deliver outcomes with cross functional impact, tackle projects with increased complexity, and influence change management to operations function across internal teams
Ensure the highest level of ethics, quality, and compliance by demonstrating in depth knowledge of laws that govern market access and channel activities
Conducts all activities in compliance with all applicable federal, state and local laws and regulations and company policies