Manager - Sourcing Strategy, Management & Governance

Travelers • Hartford, CT

2d • $99,100 - $163,400

About The Position

This role is part of the Sourcing and Supplier Management team within Tech & Ops Finance, responsible for enterprise-wide sourcing and supplier strategies, governance, performance management, risk, and operational processes for Travelers’ global sourcing and supplier relationships. The Manager executes work order processes across assigned business lines and area-specific strategic sourcing strategies, including sourcing model design, supplier selection, and aligning suppliers with business needs across professional services and outsourcing partners. The position does not manage others.

The role serves as a sourcing advisor and point of contact for assigned business lines, overseeing work orders, resource onboarding, supplier performance, workforce demand, and supplier transitions. It partners with business stakeholders, finance partners, suppliers, Procurement, DFRs, Circle Leads, and the S&SM Strategy team to monitor risks and budget alignment, resolve delivery issues, support governance and leadership reporting, and improve processes through standardization, automation, and AI-enabled tools.

Requirements

• Bachelor’s degree or equivalent professional experience.
• At least 3 years of experience in sourcing, workforce strategy, supplier management, or a related field.
• At least 4 years of finance, financial planning, accounting, or related experience.
• Familiarity with rate card structures, role modernization concepts, and supplier performance principles.
• Strong working knowledge of sourcing models, including managed services, staff augmentation, GSO, POD/catalog models, and rate card structures.
• Proficiency in Microsoft Office, including Excel and PowerPoint.
• Strong analytical skills, including the ability to evaluate sourcing data, identify trends, and turn findings into actionable recommendations.
• Ability to manage complex and ambiguous situations and drive them to resolution with senior stakeholders.
• Strong stakeholder management skills and ability to build trusted advisor relationships with senior business or technology leaders.
• Process improvement and automation orientation, including experience identifying and implementing operational efficiencies.
• Initiative in adopting tools, technology, and process improvements that improve team efficiency and work quality.
• Proficiency or willingness to develop proficiency with AI-powered tools, including large language models such as Claude, and apply them to sourcing workflows, reporting, and operational tasks.
• Ability to adapt and work effectively through change and ambiguity.
• Strong written and verbal communication skills, including the ability to present information clearly to stakeholders at all levels.
• Ability to work independently and collaboratively.
• Ability to manage competing priorities, multiple workstreams, and deadlines in a fast-moving environment.

Nice To Haves

• Experience with Fieldglass, ACS, and workforce planning tools.
• Experience supporting or managing work transitions, supplier migrations, or sourcing model changes.
• Familiarity with AI-powered tools and large language models, such as Claude, and demonstrated ability or willingness to integrate AI into daily work processes.

Responsibilities

• Manage assigned supplier work orders and portfolio activities across multiple business lines, including intake, modifications, closures, data analysis, process improvement, and tool optimization.
• Advise business stakeholders on sourcing model selection, supplier performance, workforce demand planning, and the appropriate sourcing model, supplier, and rate.
• Own resource onboarding end to end, including understanding and validating required skills with stakeholders and driving Technical Assessments.
• Monitor engaged resources for quality, progress, and team dynamics, and partner with Circle Leads on resource and team alignment.
• Build ongoing relationships with engagement managers and business stakeholders to anticipate needs, identify risks, and propose solutions.
• Monitor vendor performance data, identify risk or control gaps, address delivery issues, and escalate when appropriate.
• Analyze work order data, supplier capability changes, and sourcing market conditions to identify continuity risks and recommend actions to leadership.
• Maintain understanding of assigned business lines, workforce needs, internal demand, and sourcing strategy.
• Build relationships with business stakeholders, finance partners, and supplier contacts to surface risks, resolve delivery concerns and budget variances, and support governance and performance discussions.
• Provide data and updates for executive leadership visibility into sourcing strategy execution, workforce demand, and supplier performance.
• Execute work transitions resulting from changes in supplier, sourcing model, or workforce composition, including migrations from internal resources to external suppliers, supplier transitions, onboarding, and continuity of delivery.
• Coordinate transitions with business stakeholders, DFRs, and the S&SM Strategy team in alignment with enterprise sourcing strategy and workforce plans.
• Identify and implement process improvements and automation, including AI-enabled workflow enhancements; standardize repeatable work, eliminate redundancy, and improve consistency.
• Promote Travelers’ AI tools to streamline reporting, automate recurring workflows, and improve work quality and speed.
• Ensure adherence to enterprise sourcing models and rate card structures, working with the S&SM Strategy team to validate role designations, rate cards, and sourcing models.
• Track and report sourcing footprint, role utilization, team composition, and premium role usage across assigned lines.
• Manage sourcing activity across multiple assigned lines or areas and identify cross-line patterns, efficiencies, and opportunities for consistent application of enterprise strategy.
• Monitor work order alignment to budget, flag variances, and partner with DFRs to resolve them.
• Contribute to Business Review materials and Monthly Operating Review data for assigned lines.
• Partner with business stakeholders, DFRs, and Procurement on sourcing and contracting, budget and resource plans, and cross-organizational issue resolution.
• Learn and apply Travelers’ AI tools to recurring work such as reporting, data analysis, and workflow management.

Benefits

• Health insurance coverage for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, through which Travelers makes an annual 401(k) contribution when an employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• At least 20 days of annual paid time off.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager