Manager - Sourcing Strategy, Management & Governance

Travelers • Hartford, CT

1d

About The Position

The Manager, Sourcing Strategy, Management and Governance is part of the Sourcing and Supplier Management team within Tech & Ops Finance. The role supports enterprise-wide sourcing and supplier strategies, governance, performance management, risk, and operational processes for Travelers’ global sourcing and supplier relationships. It does not manage others.

The manager executes work order processes and area-specific sourcing strategies across assigned business lines, including sourcing model design, supplier selection, and aligning suppliers with business needs across professional services and outsourcing partners. The role advises business stakeholders on sourcing strategy, workforce demand, supplier performance, rate card adherence, and operational improvements. It also coordinates resource onboarding and work transitions, monitors risks and delivery, prepares leadership reporting, and identifies process optimization and AI-enabled automation opportunities.

Requirements

• Bachelor’s degree or equivalent professional experience.
• At least 3 years of experience in sourcing, workforce strategy, supplier management, or a related field.
• At least 4 years of finance, financial planning, accounting, or related experience.
• Strong working knowledge of sourcing models, including managed services, staff augmentation, GSO, POD/catalog models, and rate card structures.
• Familiarity with rate card structures, role modernization concepts, and supplier performance principles.
• Proficiency in Microsoft Office, including Excel and PowerPoint.
• Strong analytical skills, including the ability to evaluate sourcing data, identify trends, and translate findings into actionable recommendations.
• Ability to manage complex and ambiguous situations and drive resolution with senior stakeholders.
• Strong stakeholder management skills and ability to build trusted relationships with senior business or technology leaders.
• Ability to identify and implement process improvements and operational efficiencies, including automation opportunities.
• Ability to operate effectively through change and ambiguity and adapt as the function evolves.
• Strong written and verbal communication skills and ability to present information clearly to stakeholders at all levels.
• Ability to work independently and as part of a team.
• Ability to manage competing priorities, multiple workstreams, and deadlines in a fast-moving environment.
• Demonstrated proficiency or willingness to develop proficiency with AI-powered tools, including large language models, and apply them to sourcing workflows, reporting, and operational tasks.

Nice To Haves

• Experience with Fieldglass, ACS, and workforce planning tools.
• Experience supporting or managing work transitions, supplier migrations, or sourcing model changes.
• Familiarity with AI-powered tools and large language models such as Claude; ability or willingness to integrate AI capabilities into day-to-day workflows.

Responsibilities

• Manage work orders or portfolio activities across assigned business lines, including intake, modifications, closures, data analysis, and process and tool optimization.
• Advise line-of-business stakeholders on sourcing model selection, supplier performance, workforce demand planning, supplier choice, and rate card application.
• Oversee resource onboarding end-to-end, validate skills requirements with stakeholders, drive technical assessments, and monitor engaged resources for quality, progress, and team dynamics.
• Build trusted relationships with work owners, engagement managers, line-of-business stakeholders, Circle Leads, finance partners, and supplier contacts; anticipate needs and address risks and issues.
• Monitor vendor performance data, delivery issues, control gaps, supplier capability changes, sourcing conditions, and business continuity risks; recommend or escalate actions as appropriate.
• Analyze work order data and workforce demand to identify trends and inform sourcing strategy.
• Support governance interactions, performance discussions, sourcing coordination, and leadership visibility by providing data and updates on sourcing execution, workforce demand, and supplier performance.
• Lead operational execution of work transitions arising from changes in supplier, sourcing model, or workforce composition, coordinating migrations and onboarding while maintaining delivery continuity.
• Partner with line-of-business stakeholders, DFRs, and the S&SM Strategy team to sequence and execute transitions in alignment with enterprise sourcing strategy and workforce plans.
• Identify and implement process improvements and automation opportunities, including AI-enabled workflow enhancements; standardize repeatable processes and eliminate redundancy.
• Promote use of Travelers’ AI tools to streamline reporting, automate recurring workflows, and improve work quality and speed.
• Ensure adherence to enterprise sourcing models and rate card structures; partner with the S&SM Strategy team to validate rate card, role designation, and sourcing model alignment.
• Track and report sourcing footprint, role utilization, team composition, and premium role usage across assigned lines.
• Monitor work order alignment to budget, flag variances, and partner with DFRs to resolve them.
• Prepare Business Review materials and Monthly Operating Review data for assigned lines.
• Coordinate cross-functional sourcing and contracting activity with line-of-business stakeholders, DFRs, and Procurement, supporting alignment on budgets and resource plans and resolving cross-organizational issues.
• Manage competing priorities, multiple workstreams, and deadlines while operating independently and collaboratively.

Benefits

• Health insurance coverage for employees and eligible family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, with an annual Travelers contribution to an employee’s 401(k) when the employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager