Manager, Solutions Consulting

Zendesk • Washington, DC

4d • $196,000 - $294,000 • Hybrid

About The Position

This manager serves as the leader for a team of Sales Engineers and subject matter expert experts for the west coast Enterprise sales organization. You and your team will ensure that Zendesk's platform is properly scoped, architected and presented to align with customer business outcomes and requirements. Ultimately, you and your team drive growth and retention.

Requirements

• 8+ years of professional experience with a significant focus on high-growth SaaS, CX, or AI environments.
• 4+ years of leadership experience, specifically having scaled a presales and/or technical consulting organization, ideally from an earlier stage to a multi-layered enterprise team.
• Strategic Breadth: Proven ability to influence internal product direction and external customer strategy simultaneously.
• Domain Knowledge: Experience navigating the Customer Experience and / or Employee Experience Space
• Technical Literacy: Awareness of CX tools, cloud technologies, and AL/ML applications.

Responsibilities

• Strategic Leadership: Lead and manage the team that partners with Sales to define market-winning strategies that align with Zendesk's overarching business objectives.
• Executive Advisory: Lead and manage the team that acts as technical counterpart to C-suite stakeholders, translating business hurdles into actionable solutions using the Zendesk Resolution Platform Solutions:
• Lead and manage the team that oversees the creation of customer-specific technical solutions that address requirements and long-term goals.
• Cross-functional Synergy: Collaborate with Product, Sales, Marketing, and other teams to craft and deliver compelling value propositions and demonstrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed