Director, Solutions Consulting (NAMER)

Trulioo•Vancouver, BC

8d•Hybrid

About The Position

Trulioo is a global leader in digital identity verification, enabling businesses to onboard customers, optimize costs, and combat fraud with its award-winning platform. The company verifies over 5 billion people and 700 million business entities across 195 countries. Recognized as a BC Top Employer, Trulioo fosters an inclusive, collaborative, and people-first workplace with headquarters in Vancouver and hubs in San Diego and Dublin, supporting a hybrid work model. The Director, Solutions Consulting will lead the North America team, reporting to the SVP Global Solutions. This role is crucial for building and scaling technical engagements throughout the customer lifecycle, from qualification to implementation. It is an execution-focused leadership position, requiring the ability to improve and standardize evaluation processes, actively support high-volume opportunities, and leverage innovative solutions. The ideal candidate will have a 'builder mindset' to assess inefficiencies, make trade-offs, and establish repeatable systems for improved speed, quality, and outcomes, with ownership to redefine operations and align with global leadership. This is a full-time, permanent position, preferably hybrid in Vancouver, but remote for the right candidate.

Requirements

Experience leading and scaling Solutions Consulting, Sales Engineering, or similar technical pre-sales teams in a B2B environment
A track record of building systems that improve execution driving higher win rates, faster cycles, and more consistent outcomes
Strong technical fluency, with the ability to engage in API-driven architectures and challenge technical assumptions with customers and internal teams
Demonstrated ability to make tradeoffs, prioritize effectively, and drive execution in high-growth environments
Experience applying automation and AI to improve team efficiency and scale impact
A hands-on leadership approach, with the ability to coach and develop managers while directly supporting critical deals

Nice To Haves

Experience working with regulated Enterprise customers in an identity, risk or cybersecurity industry is a bonus

Responsibilities

Define and implement a repeatable evaluation engine across products, establishing clear standards for how we qualify, scope, and execute evaluations
Set and enforce prioritization frameworks, including clear tradeoffs between Enterprise, Mid-Market and Channel and when to deploy custom POCs
Standardize how we demonstrate value, reducing one-off work in favor of scalable, reusable approaches
Lead and develop the North America Solutions Consulting team, maintaining a high bar for performance, accountability, and impact
Step into the largest and most complex deals, providing hands-on technical leadership
Deploy AI-powered tools and platforms to supercharge how we run evaluations end-to-end to improve win rates and reduce cycle times
Partner with Product, Data Science and Engineering to structure and scale evaluations, ensuring efficient delivery and clear outcomes
Operate comfortably in API-driven, data-centric environments, guiding technical discussions with enterprise stakeholders
Influence Product, Engineering, and Technical Support to remove friction and improve how we deliver for customers
Drive alignment across Sales, Customer Success and Solutions Consulting, enforcing consistent ways of working across the customer lifecycle
Improve how pre-sales and post-sales teams operate together to accelerate implementation timelines

Benefits

A robust benefits package for full-time, permanent employees, including health, dental, and vision coverage
Retirement plans with company match
Paid time off
Parental leave
An annual education & training stipend (equivalent to $1,000 in local currency)
Flexible Hybrid Working Environment
Weekly lunches
Quality coffee
Regular social events
Parent rooms (in many locations)
On-site gyms (in many locations)
Comfortable lounges (in many locations)
Adaptable workstations (in many locations)
Access to wellness workshops and events
Complimentary Headspace subscription
Employee Resource Groups (ERGs)