Manager, Software Engineering - Developer Support

Q2 Software•Austin, TX

4d•Hybrid

About The Position

Q2 is seeking a Software Engineering Manager to lead its Developer Support Engineering team within the Innovation Studio. The team helps customers and partners build, integrate, and innovate on the Q2 platform using its SDK and developer technologies. The organization is transforming developer support into an engineering-driven function focused on solving complex technical challenges, eliminating recurring friction, and scaling through automation, AI, and developer self-service. The manager will shape this transformation by building engineering capabilities, championing innovation, and developing a high-performing team. The role combines software engineering expertise and people leadership to improve the developer experience as the Q2 ecosystem grows. It also includes responsibility for operational performance, engineering investments, and adherence to Q2 security, privacy, and operational standards.

Requirements

Typically requires a bachelor's degree in Computer Science, Engineering, or a related field and at least 6 years of related experience, or an advanced degree and 4 or more years of experience.
At least 3 years of hands-on software development experience in an Agile engineering environment.
At least 2 years of direct people management experience, with demonstrated success building high-performing engineering teams through technical mentorship, accountability, and professional development.
Strong knowledge of software architecture, debugging, code quality, APIs, cloud-based applications, and modern engineering practices.
Experience leading production-facing engineering teams responsible for operational reliability, complex troubleshooting, and customer or partner technical outcomes.
Demonstrated success improving engineering productivity, automating repetitive work, and delivering sustainable technical solutions.
Experience using operational metrics to manage capacity, prioritize work, meet delivery commitments, and drive continuous improvement.
Experience with CI/CD pipelines, source control, and modern software delivery practices.
Fluent written and oral communication in English.
Must be authorized to work for any employer in the U.S.; Q2 is unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

Experience with SDKs, developer platforms, API ecosystems, or complex third-party integrations.
Experience implementing AI-assisted engineering workflows or developer self-service solutions.
Experience in financial technology, digital banking, or other regulated SaaS environments.
Familiarity with Jira, GitLab, and Lean or Six Sigma methodologies.

Responsibilities

Lead, coach, and develop software engineers and technical support professionals, strengthening technical capabilities, accountability, and career growth.
Drive engineering excellence through sound technical practices, code quality, automation, and continuous improvement.
Own operational performance, including demand forecasting, capacity planning, workload management, backlog health, and resolution effectiveness.
Use data and performance metrics to identify systemic issues, prioritize engineering investments, and deliver measurable improvements.
Lead initiatives that reduce operational toil, improve developer self-service, and use AI and automation to scale support capabilities.
Partner with Product, Engineering, and cross-functional teams to resolve complex technical challenges and improve the developer experience.
Foster a culture of technical ownership, collaboration, innovation, and customer-focused problem solving.
Ensure adherence to Q2 security, privacy, and operational standards.