Manager, Software Engineering - Developer Support

Q2 • Austin, TX

1d • Hybrid

About The Position

Q2 is seeking a Software Engineering Manager to lead the Developer Support Engineering team within its Innovation Studio. The team enables customers and partners to build, integrate, and innovate on the Q2 platform using its SDK and developer technologies. The role will help transform developer support into an engineering-driven organization that resolves complex technical challenges, eliminates recurring friction, and scales through automation, AI, and developer self-service. The manager will build engineering capabilities, champion innovation, and create an environment where engineers can thrive while helping deliver an exceptional developer experience as the ecosystem grows.

The position requires a strong software engineering foundation, people leadership, and a focus on developing high-performing teams. The manager will lead and develop software engineers and technical support professionals, drive engineering practices and operational performance, use metrics to guide investment, and partner across Product and Engineering to improve developer outcomes. The role also ensures adherence to Q2 security, privacy, and operational standards.

Requirements

• Typically requires a Bachelor's degree in Computer Science, Engineering, or a related field and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
• 3+ years of hands-on software development experience within an Agile engineering environment.
• 2+ years of direct people management experience, with demonstrated success building high-performing engineering teams through technical mentorship, accountability, and professional development.
• Strong knowledge of software architecture, debugging, code quality, APIs, cloud-based applications, and modern engineering practices.
• Experience leading production-facing engineering teams responsible for operational reliability, complex troubleshooting, and customer or partner technical outcomes.
• Demonstrated success improving engineering productivity, automating repetitive work, and delivering sustainable technical solutions.
• Experience using operational metrics to manage capacity, prioritize work, meet delivery commitments, and drive continuous improvement.
• Experience with CI/CD pipelines, source control, and modern software delivery practices.
• Fluent written and oral communication in English.
• Applicants must be authorized to work for any employer in the U.S.; Q2 is unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

• Experience with SDKs, developer platforms, API ecosystems, or complex third-party integrations.
• Experience implementing AI-assisted engineering workflows or developer self-service solutions.
• Experience in financial technology, digital banking, or other regulated SaaS environments.
• Familiarity with Jira, GitLab, and Lean or Six Sigma methodologies.

Responsibilities

• Lead, coach, and develop software engineers and technical support professionals, strengthening technical capabilities, accountability, and career growth.
• Drive engineering excellence through sound technical practices, code quality, automation, and continuous improvement.
• Own operational performance, including demand forecasting, capacity planning, workload management, backlog health, and resolution effectiveness.
• Use data and performance metrics to identify systemic issues, prioritize engineering investments, and deliver measurable improvements.
• Lead initiatives that reduce operational toil, improve developer self-service, and leverage AI and automation to scale support capabilities.
• Partner with Product, Engineering, and cross-functional teams to resolve complex technical challenges and improve the developer experience.
• Foster a culture of technical ownership, collaboration, innovation, and customer-focused problem solving.
• Ensure adherence to Q2 security, privacy, and operational standards.

Benefits

• Health & Wellness
• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

What This Job Offers

• Job Type: Full-time
• Career Level: Manager