Manager, Social Media

Charleys • Columbus, OH

4d • Onsite

About The Position

The Manager, Social Media leads the social media strategy, execution, and performance for the Charleys brand. This role requires a leader who combines creative vision with analytical rigor to grow audiences, strengthen brand affinity, and drive measurable business results. The Manager will own the social media function end-to-end — including strategy, content planning, franchisee partnership, and community management — while collaborating closely with brand, creative, and digital marketing teams to ensure social is integrated with broader marketing objectives. This is the right role for someone who has moved beyond individual execution and is ready to lead a function and build the infrastructure and discipline that enables a high-performing social media program for over 850 restaurants.

Requirements

• 5+ years of experience in social media management, digital marketing, or content strategy
• Proven track record of developing and executing social media strategies that drive measurable business results
• Deep knowledge of social platforms, algorithms, content trends, and community management best practices
• Experience managing brand social accounts at scale, including multi-location or franchise environments
• Strong analytical skills and experience with social media analytics and management tools (Sprout Social preferred)
• Experience collaborating with creative teams, agencies, and influencer and creator partners
• Excellent written communication skills with the ability to adapt brand voice across audiences, channels, and tactics
• Strong project management skills and ability to manage multiple priorities in a fast-paced environment

Nice To Haves

• Experience in restaurant, franchise, or retail marketing
• Familiarity with paid social advertising strategy and performance metrics
• Experience building or scaling a social media function
• Knowledge of influencer campaign management and contracts

Responsibilities

• Develop and own brand social media strategies that drive awareness, engagement, and digital sales performance across platforms including Instagram, Facebook, TikTok, and LinkedIn
• Build and manage a social content calendar that balances trending, evergreen, and campaign-aligned content
• Translate brand positioning and campaign objectives into platform-specific social strategies and content approaches
• Stay ahead of social platform trends, algorithm changes, and emerging opportunities to keep brand relevant and competitive
• Lead creative brief development and collaborate with internal creative team to produce high-performing social content
• Establish and maintain brand voice, visual standards, and content quality across all social channels
• Manage content review, approval workflows, and publishing schedules across multiple platforms
• Identify and champion influencer and creator partnerships that amplify brand reach and authenticity
• Define KPIs and own reporting cadence for social media performance across all channels
• Analyze platform data, content performance, and audience insights to continuously improve strategy and execution
• Identify opportunities to extend high-performing organic content into paid social strategies
• Present performance insights and strategic recommendations to senior marketing leadership
• Oversee management of localized restaurant social pages within the brand portfolio
• Partner with Franchise Marketing and Franchise Business Consultants to support New Store Openings (NSOs) and regional marketing initiatives
• Consult with franchisees on local content strategies that support restaurant-level events and sales growth
• Develop tools, templates, and training resources that enable franchisees to maintain brand-aligned local social presence
• Oversee community management operations across branded social accounts, ensuring timely and brand-appropriate responses
• Monitor and report on guest sentiment, escalating guest relations issues to relevant internal and restaurant teams
• Moderate user-generated content and identify brand advocate and partnership opportunities
• Represent the brand voice consistently across comments, direct messages, and relevant community discourse

Benefits

• Generous paid time off
• Health insurance
• Dental insurance
• Healthcare spending account (HSA)
• Retirement benefits or accounts
• Gym memberships or discounts
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed