Manager, Social Media & Search Technology
About The Position
The Global Digital Engagement (GDE) team within a pharma company owns the end-to-end technology stack powering their social media presence across 40+ countries. This role is responsible for vendor and platform operations, AI-enabled workflow enablement, and cross-functional compliance coordination across the social media and search technology portfolio. The position serves as a key individual contributor on a small, high-impact team that manages platforms including Sprinklr, Meta, LinkedIn, TikTok, YouTube, Reddit, Pinterest, Google, BING, and AI/automation vendors such as Zamp.ai, Quid AI, Tubular Labs, and Synthesia.
Requirements
- At least 5 years of relevant experience in technology operations, vendor management, or MarTech platforms.
- Familiarity with social media platforms and/or social media management tools.
- Familiarity with search platforms and/or search management tools.
- Strong organizational skills and ability to manage multiple concurrent workstreams.
- Effective communication skills for working across technical, legal, and business stakeholders.
- Ability to sit at the intersection of social media, AI, and enterprise compliance on a team that touches the entire signal-to-distribution stack.
- High autonomy to own entire workstreams, not just contribute to them.
Nice To Haves
- Experience with enterprise SaaS vendor management (contracts, onboarding, compliance coordination).
- Experience in pharmaceutical or regulated industry technology environments.
- Experience with compliance frameworks.
- Sprinklr experience.
- Familiarity with AI/ML tools, automation workflows, or generative AI platforms.
- Digital Marketing knowledge.
Responsibilities
- Own day-to-day vendor relationships and contract lifecycle management for social media and search technology vendors.
- Coordinate vendor onboarding, renewals, compliance reviews, and escalations in partnership with Procurement, Legal, and Information Security.
- Manage platform access provisioning, user administration, and governance across social media tools, search tools, and native social platforms.
- Support tool configuration, dashboard setups, and operational workflows in coordination with business partners.
- Lead cross-functional compliance workflows including Security Assessment Evaluations (SAEs), Supplier Privacy Standards (SPS), Standard Contractual Clauses (SCCs), and related regulatory documentation.
- Partner with Legal, Privacy, Information Security, and Procurement to ensure all social media and search tools meet enterprise compliance standards.
- Manage CAPA (Corrective and Preventive Action) reporting and remediation tracking for the social media and search technology stack.
- Support the AI and Automation workstream for Global Digital Engagement, including portfolio intake, use case validation, and pilot coordination.
- Assist with integration touchpoints across different tools and other AI-enabled content and distribution tools.
- Help build and maintain the AI portfolio management framework, tracking productivity gains and adoption metrics.
- Support social media account creation, platform setup, and launch readiness for new brand and product launches.
- Maintain operational documentation, SOPs, and playbooks for account provisioning and platform workflows.
Benefits
- Competitive benefits
- Continuous training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
