Manager, SMB Accounts

Wonder•Chicago, IL

1d•$80,000 - $110,000•Hybrid

About The Position

As a Manager, Restaurant Success in the SMB Merchant Network, you will oversee a regional team of Account Managers and Senior Account Managers. You will play a crucial role in leading, supporting, and executing day-to-day team goals to achieve strategic regional objectives and foster strong client relationships.

Requirements

Bachelor’s Degree or equivalent years of experience and High School degree/GED.
4–6 years of relevant experience in sales or account management processes, with 1–2 years of direct management or team leadership experience highly preferred.
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite / Google Workspace.
Native-level fluency in English is required.
Strong verbal and written communication skills, with the ability to effectively engage and align team members and regional stakeholders.
Solid analytical and problem-solving skills, with the ability to interpret performance data, identify trends, and implement team action plans.
Ability to thrive in a fast-paced, dynamic environment and adapt quickly to shifting priorities and organizational changes.

Nice To Haves

Candidates fluent in Mandarin or Spanish are strongly preferred.

Responsibilities

Lead, mentor, and support a team of account managers to ensure high performance, engagement, and alignment with career milestones through active coaching and continuous feedback.
Foster a collaborative and supportive team environment that promotes excellence in client service and execution of departmental goals.
Guide the team through tactical problem-solving and operational challenges, providing support in navigating internal escalation pathways.
Monitor team performance closely, tracking individual progress against targets, and implementing proactive coaching measures to address performance gaps.
Serve as an escalation point of contact for regional client accounts, supporting team members in building and maintaining strong relationships based on trust and transparency.
Collaborate closely with sales, marketing, product, and customer support teams to ensure seamless coordination and delivery of services to regional partners.
Consolidate and channel feedback from front-line client interactions to inform internal stakeholders regarding product development, marketing strategies, and operational improvements.
Act as a primary liaison between frontline account managers and broader internal teams to facilitate effective communication and swift issue resolution.