Manager, Shared Services Payroll

University of Toronto • Toronto, ON

5d • CA$106,705 - CA$177,843 • Onsite

About The Position

Reporting to the Assistant Director, Payroll Services, the Manager, Shared Services Payroll acts as the primary lead for the day-to-day delivery of front-line payroll and benefit services across multiple University portfolios, including the University of Toronto Mississauga (UTM). Operating within a shared services model, the incumbent oversees the front-line client relationship, ensuring that payroll delivery is proactive, collaborative, and seamlessly integrated with divisional HR needs. The incumbent audits, investigates, addresses and resolves complex escalated issues related to payroll and benefits across multiple University portfolios, acting as the primary service delivery lead for a diverse client base. The Manager is responsible for implementing the overarching shared services strategy for payroll and benefits administration, ensuring consistent application of policy while respecting divisional nuances. The incumbent manages business process improvement projects to identify and implement efficiencies, streamline processes, and enhance the client experience across all serviced areas, while representing the shared service divisions on tri-campus committees and institutional special projects related to payroll and benefits. The Manager leads a team of payroll and benefits professionals, fostering a high-performance culture rooted in a proactive, client-focused service orientation for the entire shared services unit.

Requirements

• Post secondary education in payroll/human resources/finance or an equivalent combination of education and experience.
• Must be in possession of a CPM certificate or currently enrolled in Canadian Payroll Association courses leading towards the CPM certificate.
• Minimum five (5) years of progressively responsible experience and expertise overseeing a shared service payroll function within a large public-sector, unionized environment.
• Demonstrated experience managing and motivating staff.
• Demonstrated expert experience working with HRIS and/or FIS systems is required, preferably in an SAP environment.
• Expert knowledge of Microsoft applications including Excel, Word and PowerPoint.
• Strong analytical, problem-solving, oral and written communication and decision-making skills.
• Proven experience in SAP HCM payroll.
• Must have strong business process and analytical background skills including experience in reengineering processes to improve control and efficiencies.
• Proven ability to be tactful, discrete and maintain the highest level of confidentiality.
• Solid understanding of human resources management principles and approaches required.
• Demonstrated project management skills.
• Experience interpreting and applying policies, employment related legislation, collective agreement provisions, and Canadian taxation laws as they relate to payroll and benefits.
• Proven superior accuracy and attention to detail.
• Excellent time management and organizational skills.
• Proven ability to exercise sound judgment, work under pressure, manage multiple and changing priorities and demonstrate initiative.
• Demonstrated and proactive customer service orientation with an awareness of, and sensitivity to, diversity.
• Must have the ability to work independently and as part of a team.

Nice To Haves

• Benefits designation an asset.
• Project Management certification an asset.
• Experience overseeing payroll within an academic environment preferred.

Responsibilities

• Acts as the primary lead for the day-to-day delivery of front-line payroll and benefit services across multiple University portfolios.
• Oversees the front-line client relationship within a shared services model.
• Audits, investigates, addresses and resolves complex escalated issues related to payroll and benefits across multiple University portfolios.
• Acts as the primary service delivery lead for a diverse client base.
• Implements the overarching shared services strategy for payroll and benefits administration.
• Ensures consistent application of policy while respecting divisional nuances.
• Manages business process improvement projects to identify and implement efficiencies, streamline processes, and enhance the client experience.
• Represents the shared service divisions on tri-campus committees and institutional special projects related to payroll and benefits.
• Leads a team of payroll and benefits professionals, fostering a high-performance culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree