Manager, Service Ops

Otis Elevator Co.•Anaheim, CA

26d•$130,000 - $160,000•Onsite

About The Position

Otis Elevator is seeking a Manager, Service Operations to lead elevator service operations across the Anaheim and South Bay, California territory. This hands-on leadership role oversees field mechanics and customer service operations, including budgets, parts, safety, audits, payroll, and related operational activities. The manager partners with sales representatives and internal teams to provide service to customers throughout the territory. The role also involves rotating evening and weekend coverage as required and travel throughout the assigned territory.

Requirements

High school education required; a BA/BS degree is preferred, or equivalent relevant work experience.
Experience working with and supporting field mechanics or technical teams.
Demonstrated leadership and communication skills, with the ability to collaborate effectively with field employees, customers, sales teams, and internal partners.
Ability to work independently and apply practical knowledge of field operations, staffing, job requirements, and parts needs.
Flexibility to support rotating evening and weekend coverage as required.
Ability to travel throughout the assigned territory.

Nice To Haves

3 to 5 years of elevator industry experience, with strong knowledge of elevator and escalator service operations.
Service sales or territory management experience.
Relevant experience in manufacturing, equipment service, or parts distribution may be considered for candidates without direct elevator industry experience.

Responsibilities

Lead and support a team of field mechanics across the assigned service territory.
Oversee day-to-day elevator service operations, including customer accounts, budgets, parts, safety, audits, and payroll activities.
Coordinate staffing, job requirements, materials, and resources to support effective field execution.
Provide operational support and participate in rotating evening and weekend coverage as required.
Partner with sales representatives and participate in customer meetings.
Maintain accurate tracking of orders and related service activity.
Communicate effectively with mechanics, customers, sales representatives, and internal partners.
Travel throughout the assigned territory.

Benefits

401(k) plan with a generous company match and an automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for the employee and eligible dependents.
Three weeks of paid vacation and paid company holidays.
Paid sick leave, employee assistance, and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance options.
Birth/adoption and parental leave benefits, as well as adoption assistance.
Tuition reimbursement.
Spot performance bonus opportunities.
Peer recognition and service anniversary awards.