Service Ops Assistant Manager

Albertsons • Lubbock, TX

3d

About The Position

The Assistant Service Manager is primarily responsible for guest relations and satisfaction. This position assumes total store responsibility in the absence of the Store Director, Assistant Store Director, Grocery Manager, and Service Manager. The role serves as controller of cash and returned checks and assists the Service Manager with front-end productivity goals and maintaining superior guest service.

The Assistant Service Manager supports staffing, training, scheduling, performance management, service counter operations, bookkeeping, payroll and accounting procedures, and team member development. The role also helps maintain front-end cleanliness and appearance, safeguard store assets, support guest and team member safety, and carry out public relations and human resources responsibilities in stores without a Talent Relations Manager. Other duties may be assigned as needed for proper operations.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Must work 40 hours per week, including multiple opening, closing, and day shifts depending on store needs.
• Must maintain Certified Food Safety Manager certification.
• Minimum of one year of store experience.
• Must be able to lift up to 50 pounds and stand for long periods, up to 6 hours.
• Must be able to perform physical aspects of the job, including bending, squatting, lifting, climbing, and walking.
• Ability to function as a team member and get along with others.

Responsibilities

• Acknowledge, greet, and engage guests entering the area or department, and speak politely with every customer on the premises.
• Assume total store responsibility in the absence of the Store Director, Assistant Store Director, Grocery Manager, and Service Manager.
• Serve as controller of cash and returned checks.
• Assist the Service Manager in achieving front-end productivity goals and maintaining guest service and satisfaction.
• Assist with hiring, training, scheduling, performance management, productivity, discipline, and separations for service counter team members, bookkeepers, maintenance staff, fuel clerks, floral clerks in non-floral stores, checkers, and sackers.
• Coordinate scheduling and supply needs with the Grocery Manager.
• Assist with management of Service Counter functions.
• Assist with initial interviews for all departments, new team member orientations, and initial and ongoing team member paperwork, including appropriate documentation.
• Help supervise and ensure proper checking and bagging techniques.
• Help ensure proper bookkeeping procedures are implemented.
• Assist with ordering supplies for front-end maintenance.
• Assist with performance evaluations and coaching sessions for department team members, ensuring timely completion.
• In stores without a Talent Relations Manager, assist with store information for Spirit and Spirit Too publications, public relations and Spirit initiatives, and payroll and accounting procedures and their implementation.
• Assist with delegating and assigning trainers as needed.
• Maintain the cleanliness and appearance of the entire front end, including check stands, floors, the exterior front of the store, and the parking lot.
• In stores without a Talent Relations Manager, assist the Service Manager with designated human resources responsibilities, including hiring, training, and orientation objectives.
• Safeguard, control, and monitor store assets and ensure asset-control policies and procedures are implemented.
• Assist with overall guest and team member safety.
• Perform other duties as requested or required by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED