Service Ops Manager - Assistant

Albertsons Companies•Lubbock, TX

4d•Onsite

About The Position

The Assistant Service Manager is primarily responsible for guest relations and satisfaction. The role assumes total store responsibility in the absence of the Store Director, Assistant Store Director, Grocery Manager, and Service Manager. It serves as controller of cash and returned checks and assists the Service Manager in meeting front-end productivity goals while maintaining superior guest service and satisfaction. The position supports service counter operations and the hiring, training, scheduling, performance management, and productivity of front-end and related team members. It helps maintain store assets, safety, cleanliness, and appearance, and may support human resources, payroll, accounting, public relations, and store communications in locations without a Talent Relations Manager. The role requires 40 hours per week, with opening, closing, and day shifts scheduled according to store needs.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
Work 40 hours per week, including multiple opening, closing, and day shifts depending on store needs.
Maintain Certified Food Safety Manager certification.
At least one year of store experience.
Ability to lift up to 50 pounds and stand for long periods, up to six hours.
Ability to perform physical aspects of the job, including bending, squatting, lifting, climbing, and walking.
Ability to function as a team member and get along with others.

Responsibilities

Acknowledge, greet, and engage guests in the assigned area.
Assist with hiring, training, scheduling, performance management, and productivity of service counter team members, bookkeepers, maintenance staff, fuel clerks, floral clerks in non-floral stores, checkers, and sackers; coordinate scheduling with the Grocery Manager.
Assist with managing all Service Counter functions.
Assist with initial interviews for all departments, new team member orientations, and initial and ongoing team member paperwork, including appropriate documentation.
Assist in supervising and ensuring proper checking and bagging techniques.
Assist in ensuring proper bookkeeping procedures are implemented.
Assist with ordering front-end maintenance supplies and coordinate needs with the Grocery Manager.
Assist with performance evaluations and coaching sessions for department team members and ensure they are completed on time.
In stores without a Talent Relations Manager, assist with general store information for Spirit and Spirit Too publications and with public relations and Spirit initiatives.
In stores without a Talent Relations Manager, assist with payroll and accounting procedures and their implementation.
Assist with delegating and assigning trainers as necessary.
Maintain the cleanliness and appearance of the entire front end, including check stands, floors, the exterior front of the store, and parking lot.
In stores without a Talent Relations Manager, assist the Service Manager in serving as the designated human resource manager for hiring, training, and orientation objectives.
Safeguard, control, and monitor store assets and ensure asset-control policies and procedures are implemented.
Assist with overall guest and team member safety.
Greet and speak politely with every customer on the premises.
Perform other duties as requested or required by management.