Manager, Service Ops

Otis Elevator Co.•Salt Lake City, UT

12d•Onsite

About The Position

Otis Elevator Company is seeking a Manager, Service Operations to lead elevator service activities for its Salt Lake City team. This hands-on leadership role oversees daily operations across an assigned service territory, including maintenance mechanic support, routes, labor, materials, field support, and customer needs. The manager promotes safe, high-quality performance, develops field employees, strengthens customer relationships, and uses business systems and technology to manage service activities and communication.

Requirements

Elevator industry experience, with at least 1–2 years of elevator knowledge or experience.
High school education.
Working knowledge of elevator terminology and industry operations.
Strong communication, organization, and multitasking skills.
Ability to collaborate effectively with field employees, customers, and business partners.
Strong customer service and problem-solving skills.
Comfort working across multiple programs, systems, and technology platforms.
Ability to manage changing priorities in a fast-paced service environment.

Nice To Haves

BA/BS degree or equivalent relevant work experience.

Responsibilities

Lead and support a team of maintenance mechanics across the assigned service territory.
Promote a strong safety culture and reinforce safe work practices throughout field operations.
Manage daily elevator service and maintenance operations, including routes, labor, materials, schedules, and operational priorities.
Coach, support, and develop field employees to promote strong team performance.
Partner with customers to understand their needs, address concerns, and deliver a positive service experience.
Monitor route efficiency, callbacks, repair activity, and service performance.
Coordinate repair needs and follow through on completion.
Provide operational and technical support to field teams.
Balance multiple priorities across employees, customers, and field operations.
Use business systems and technology to manage service activities and communication.

Benefits

401(k) plan with company match and a separate automatic retirement contribution
Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents, beginning on the first day of employment
Three weeks of paid vacation and paid company holidays
Paid sick leave
Employee assistance and wellness incentive programs
Life insurance and disability coverage
Voluntary legal, pet, home, and auto insurance
Birth/adoption and parental leave benefits
Adoption assistance
Tuition reimbursement program
Peer recognition and service anniversary awards
Spot performance bonus opportunities