Manager, Senior Services

People•Cheektowaga, NY

About The Position

The Manager, Senior Services implements policies and procedures at an apartment site and ensures that tenant-related paperwork complies with HUD regulations and agency requirements. The role processes documentation from tenant selection through move-out, maintains regulatory knowledge, and must pass and maintain national Certified Occupancy Specialist certification. The manager oversees site staff and operations, including supervising the Live-in Building Caretaker and directing the maintenance technician. The role coordinates site coverage, on-call and time-off schedules, records, facilities, systems, and vehicle maintenance. It also plans tenant activities and group trips, including transportation as needed and a weekly grocery-shopping trip. The position markets the site, manages vacancies and the waiting list, conducts tours, and builds connections with community resources and organizations. It serves as a primary resource for tenants, communicates with tenants and families, orders supplies and equipment, and provides cross-coverage and support for other sites. The manager also participates in peer training and auditing and has on-call responsibilities, including evening backup and alternate weekends.

Requirements

High school diploma or GED.
Valid driver’s license that meets agency policy.
Pass and maintain national Certified Occupancy Specialist certification.
Commitment and flexibility to fulfill on-call responsibilities, including evening backup and alternate weekends.

Nice To Haves

Associate’s degree preferred.
Two years of office or supervisory experience preferred.

Responsibilities

Implement policies and procedures at the apartment site.
Complete and process HUD and agency paperwork from tenant selection through move-out in compliance with regulations and departmental requirements.
Maintain knowledge of regulatory and policy/procedure changes and pass and maintain Certified Occupancy Specialist certification.
Supervise and provide ongoing feedback and direction to the Live-in Building Caretaker; oversee and direct the site maintenance technician.
Ensure adequate site coverage, including on-call and time-off scheduling.
Maintain accurate, confidential records and files.
Plan and monitor group-sponsored trips, recreational activities, and social functions based on tenant interests, resources, and schedules; transport group trips as necessary.
Arrange a weekly grocery-shopping trip.
Ensure the physical plant, systems, and vehicle are maintained to standards, including preventive maintenance; understand system signals and remedies.
Represent the agency to contractors and vendors and facilitate repair work from initial contact and scope through satisfactory completion.
Market the site, minimize vacancy rates and duration, maintain an adequate waiting list, and conduct tours highlighting site features and benefits.
Identify and maintain knowledge of community resources and support community integration through marketing, programs, recognition initiatives, and collaborations.
Build relationships and represent the site, department, and agency at community events.
Serve as a first resource for tenants, including site orientation and requirements and handling ongoing issues.
Order supplies and equipment.
Maintain communication with tenants and families through monthly newsletters, tenant meetings, and other venues as needed.
Provide cross-coverage for other sites and additional support as needed.
Participate in peer training and auditing.
Fulfill on-call responsibilities, including evening backup and alternate weekends.
Comply with agency policies and procedures and perform other duties as assigned.
Supervise and support the development of the Live-in Caretaker, volunteers, and interns.