Manager Segment Solutions

City National Bank • Los Angeles, CA

17h • Onsite

About The Position

The Segment Solutions Manager (SSM) is a key leader responsible for developing integrated solutions that support the business segment strategy and innovation across mortgage banking needs. This role drives go-to-market activities, connecting offerings to market execution and delivery at the client level. The SSM ensures mortgage banking solutions align with business segment strategy, defines key client needs and translates them into differentiated solutions, coordinates across portfolio management to craft solutions, and enables compelling go-to-market strategies. The SSM leverages market and competitor knowledge to translate opportunities into organizational results, providing leadership in a complex commercial, regulatory, and technical environment. This role makes recommendations for innovative insights, poses questions to inspire new thinking, and frames key segment product design questions linked to business results and metrics. The SSM defines target customers, segmentation, products, solutions, success metrics, and areas of greatest business benefit to inform investment decisions. The role looks across products, solutions, markets, and segments to improve City National Bank's overall value proposition.

Requirements

• Bachelor's Degree or equivalent
• Minimum 10 years of experience developing and executing integrated product development programs in a scaled and national business.

Nice To Haves

• MBA or relevant graduate degree preferred
• Proven leader with collaboration, team development and cross-functional/business partnering skills. Must be able to exert significant influence across large, complex business units and functions.
• Change agent, supporting and building on a strong legacy platform while driving innovation.
• Experience in developing end-to-end go-to-market product strategies within a financial services firm or similarly complex, highly regulated industry.
• 'Sleeves rolled up' agility to move seamlessly between thought leadership as well as tactical execution.
• Ability to point to examples of contributing to the strategic direction of a business more broadly than in a pure product development function.
• Consistently apply a broad, long-term view of the business and external environment, balancing external forces and internal realities, anticipating change and seeing competitive opportunities in an evolving marketplace.
• Both a strategist and a practitioner - someone who can shape, teach and influence as well as deliver on explicit targets and goals.
• Strong collaboration and teamwork skills and be able to maintain respect and strong relationships across the organization while asking questions which challenge the status quo and lead to new thinking about the product, brand, customer experience and marketing programs.
• High degree of organizational agility - the ability to handle large-scale change programs, the comfort to influence without always having direct control, and the savvy to navigate complex situations with multiple stakeholders.
• Effective communicator, shaping opinions, overcoming objections, and convincing others of vision and strategy by flexing leadership styles appropriately to meet situational and individual needs.

Responsibilities

• Bringing new product and capability offerings (i.e. payments, collections, liquidity, fraud prevention and system integration) to business segments.
• Supporting and building upon product management activities to drive an integrated solution portfolio for the segment, partnering with Line of Business (LOB) business leaders to enable sales and growth.
• Conducting a comprehensive strategic review of the existing portfolio to identify, rationalize, and prioritize mortgage banking offerings.
• Bringing clarity to the current and future segment solutions strategy as it relates to Mortgage Banking needs, understanding and articulating the drivers and needs at different client levels.
• Embedding segment solutions expertise across the organization and enhancing the face and impact of product management and go-to market activities while ensuring compliance with regulations.
• Integrating knowledge of market dynamics, customer needs, competitive strengths and weaknesses, and internal capabilities into a sound strategic product portfolio plan.
• Developing strategies for future scenarios and translating strategy across multiple functional areas.
• Providing competitive product insights and analytics to lead mortgage initiatives.
• Translating business opportunities into a product portfolio and marketing plans/programs with LOB leaders, ensuring consistency across products and segments, and identifying economies of scale.
• Partnering with LOBs by converting business objectives into product management strategies and providing direct oversight of the execution of programs that drive growth and retention.
• Developing clearly differentiated positioning for mortgage products and offerings.
• Translating client insights into portfolio strategies and value propositions.
• Collaborating with peers and the Portfolio Management leader to improve go-to-market strategies and increase speed to market.
• Completing feasibility analysis and strategy, and presenting to the ELT with recommendations.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager