Manager, Security Operations Centre (SOC)

BlueVoyant•Maryland City, MD

1d•Hybrid

About The Position

BlueVoyant is seeking a Manager, Security Operations Center (SOC) to lead a growing SOC organization of roughly 60 employees, playing a critical role in protecting client relationships and driving retention. This is a client-facing leadership role responsible for shaping how customers experience the SOC — from escalation handling through the metrics and reporting that inform leadership decisions. The role carries strong potential for growth into a higher-level leadership position as the team and business scale, making it a great fit for an ambitious leader who wants to build and shape a growing organization.

Requirements

Ability and willingness to commute to the College Park, MD office 2–3 days per week
Experience working within a global organization, partnering with distributed teams across multiple regions and time zones
Prior experience managing managers or team leads, with direct accountability for team performance and development
Ability to handle high-pressure situations in a productive and professional manner
Ability to work directly with customers to understand requirements for and feedback on security services, including managing escalations to protect client relationships
Advanced written and verbal communication skills, with the ability to present complex technical topics in clear and easy-to-understand language
Strong teamwork and interpersonal skills, including the ability to work effectively with a globally distributed team
Able and willing to work in a 24/7/365 environment
Knowledge and experience with the Microsoft Security Stack (Defender, Sentinel etc)
Knowledge of and experience with intrusion detection/prevention systems and SIEM software
Advanced knowledge and understanding of network protocols and devices
Advanced experience with Mac OS, Windows, and Unix systems
Ability to analyze event logs and recognize signs of cyber intrusions/attacks
Strong knowledge of: SIEM, Packet Analysis, SSL Decryption, Malware Detection, HIDS/NIDS, Network Monitoring Tools, Case Management System, Knowledge Base, Web Security Gateway, Email Security, Data Loss Prevention, Anti-Virus, Network Access Control, Encryption, and Vulnerability Identification

Nice To Haves

Experience partnering with or managing teams based in the Philippines
Experience in network/host vulnerability analysis, intrusion analysis, digital forensics, penetration testing, or related areas
8+ years of hands-on SOC/TOC/NOC experience
Certifications such as GCIA, GCIH, GCFA, GCFE, CISSP, Security+, Network+, CEH, RHCA, RHCE, MCSA, MCP, or MCSE
Familiarity with tools such as IDA Pro, PEiD, PEview, Procmon, Snort, Bro, Kali Linux, Metasploit, NMAP, and Nessus
Familiarity with GPO, Landesk, or other IT infrastructure tools
Understanding of and/or experience with one or more programming languages: .NET, PHP, Perl, Python, Java, Ruby, C, C++

Responsibilities

Lead, develop, and manage a team of Team Leads, Trainers, and Security Analysts, providing strategic direction, coaching, and performance management
Assume full responsibility and accountability for ensuring all SOC customers receive world-class service
Own the management of customer escalations, with the primary goal of client retention, partnering closely with Client Success on remediation plans and client communication
Provide oversight and management of Team Leads and the wider Analyst team, ensuring consistent quality and performance across the SOC
Lead post-incident review meetings to capture lessons learned following the resolution of critical events
Ensure key Security Operations actions incorporate relevant customer impact considerations by engaging key stakeholders and communicating known/suspected implications of technical decisions
Validate that Security Operations activities adequately address customer requirements across all MSS services
Oversee operations in deterring, identifying, monitoring, investigating, and analyzing network intrusions
Supervise complex event investigation and incident declaration, ensuring events are properly identified, analyzed, and escalated to incidents
Ensure the team's incident investigation, handling, response, and documentation meet quality and SLA standards
Assist in the advancement of security policies, procedures, and automation
Develop incident response reporting and policy updates as needed
Partner cross-functionally with Client Success, Content Engineering, Threat Hunt, and Product leadership to drive service improvements and represent the SOC's priorities
Develop and maintain SOC performance metrics, delivering regular reporting on team performance, incident trends, and customer outcomes to leadership
Regularly communicate with customer IT teams to inform them of issues, help them remediate, and ensure continued business as usual
Maintain a strong awareness of the current threat landscape