Security Operations Center (SOC) Supervisor

Crisis24•Tempe, AZ

22h•Onsite

About The Position

The Security Operations Center (GSOC) Supervisor leads day-to-day SOC operations and serves as the on-shift SOC expert and supervisor. The role provides clear command and control of SOC activities to ensure deliverables are completed on time and to required quality standards. The supervisor oversees operators, performs quality checks, manages incidents and schedules, contributes to gap analysis and projects, supports program buildout, and records and presents operational data. The supervisor maintains client relationships, participates in SOC and other assigned meetings, manages projects, and drives continuous improvement of processes and procedures. The role also provides employee support and guidance, coordinates staffing coverage when employees are absent or become ill, investigates client-identified misses, and ensures incidents, corrective actions, and leave-related changes are documented appropriately. The position is based in Tempe, Arizona. The role requires working 8- to 12-hour shifts on days and nights, with flexibility to work evenings, unusual hours, and weekends with little notice. Training events and mandatory meetings may occur outside normal working hours.

Requirements

Bachelor’s degree in a related field.
3–5+ years of experience leading teams, projects, or functions within security operations or SOC environments.
Must be well-versed in current technologies and open-source search methodologies.
Competent user of Microsoft Suite and Google Suite.
Willingness to sign an NDA and maintain strict confidentiality.
Ability to communicate effectively, verbally and in writing.
Ability to maintain a professional demeanor during stressful situations and adapt quickly in dynamic situations.
Demonstrated organizational and time-management skills.
Successful client-management experience.
Demonstrated effective conflict-resolution skills.
Ability to remain composed when dealing with authorities, executives, clients, staff, and the public, including during urgent and high-pressure situations.
Ability to attend training events and mandatory meetings outside normal work hours.
Ability to work 8- to 12-hour shifts, both days and nights.
Must meet company standards for background and reference checks and drug tests if required.
Ability to handle multiple tasks concurrently.
Physical and mental capacity to effectively perform essential functions, with or without reasonable accommodation.
Manual dexterity for occasional reaching and lifting of small objects and operating office equipment.
Occasional reaching with hands and arms, stooping, kneeling, crouching, and/or crawling.
Flexibility to work evenings, unusual hours, and weekends with little notice.
Frequent sitting and/or standing.

Nice To Haves

Master’s degree in a related field.
Interest or direct experience in intelligence, security operations, critical incident management, corporate security, or emergency management.

Responsibilities

Oversee the quality of work performed by SOC operators and ensure deliverables meet client and Crisis24 standards.
Conduct regular quality audits and provide feedback and coaching to improve team performance.
Establish and maintain positive relationships with client representatives; address concerns and ensure issues are resolved in a timely and satisfactory manner.
Attend SOC meetings, prepare meeting notes, represent the SOC in assigned meetings, and communicate relevant information to the team.
Manage assigned projects from inception to completion, ensuring deliverables are on time, within budget, and satisfactory to the client and Crisis24; provide regular project updates.
Evaluate and improve SOC processes and procedures, ensure employees are trained on improvements, and solicit and act on feedback.
Provide support and guidance to employees with personal problems that may affect work performance, provide feedback to Crisis24 Operations Manager and Director-level leadership for HR escalations, and maintain employee privacy.
Review operator suggestions for procedural changes, assess feasibility, communicate approved updates, and ensure team training.
Arrange coverage when employees fall ill on shift or normal staffing is absent; communicate changes to Crisis24 and client management as appropriate and maintain sick-leave documentation.
Investigate and follow up on client-management-identified misses, ensure incidents are documented, and ensure corrective actions are taken to prevent recurrence.
Supervise operators providing services and deliverables.
Support the creation of market, neighborhood, city, and location risk assessments.
Support operators with escalations.
Assist with collecting and reviewing metrics and reporting requirements.
Coordinate or assist with emergency response, tracking critical equipment checks, and distributing emergency and non-emergency communications to client personnel and key stakeholders.