SOC Security Analyst

Allied Universal•Salt Lake City, UT

About The Position

The SOC Security Analyst supports the security mission within the client’s Regional Security Operations Center (RSOC) and Global Security Operations Center (GSOC). The role delivers operations within the GPS control room across client sites in the assigned region and works with client leadership to promote operational best practices that protect people, buildings, and assets. The analyst provides security services to client sites in industries including commercial real estate, healthcare, education, and government. The schedule is Friday through Sunday overnight, and the listed pay rate is $19.86 per hour.

Requirements

At least two years of security operations experience, or previous experience in a Global Security, Command, or similar 24x7 operations center environment.
Experience in basic security analysis, problem solving, preliminary inquiries, incident assessment, and report triage.
High proficiency with IT applications, data entry and retrieval, and keyboard skills of at least 25 words per minute with at least 75% accuracy.
Basic knowledge of technical security-system elements such as IP networks, servers, and LAN/WAN.
Basic working knowledge of data protection policies such as GDPR and the need to protect sensitive information.
Ability to remain calm under pressure and respond professionally, resiliently, and promptly to incidents, especially emergencies, with minimal supervision where appropriate.
Evidence of continuous professional development.
Ability to take initiative, prioritize competing assignments, and manage deadlines effectively.
High proficiency and full functionality in Microsoft Office applications and available office management technology.
Professional and articulate, with good independent judgment and discretion; able to keep correspondence, discussions, and materials strictly confidential.
Ability and willingness to work overtime as needed.
Current state driver’s license, clean driving record with no points in the prior three years, insurance at the minimum level required by company policy, and ability to operate a vehicle safely.
Outstanding verbal and written communication skills.
Ability to interact successfully at all organizational levels, including with clients, while working as a team player.
At least 18 years of age for unarmed roles or 21 years of age for armed roles.
High school diploma or equivalent, or five years of verifiable experience.
Must undergo a background investigation in accordance with applicable laws.
Must undergo a drug screen to the extent permitted by law.
Licensing may be required before employment, subject to state and local laws and regulations; a valid driver’s license is required for driving positions.

Responsibilities

Carry out safety and security procedures, site-specific policies, and emergency response activities as appropriate.
Respond calmly to incidents and critical situations using problem-solving skills.
Conduct regular and random patrols around the business and perimeter; working environments and conditions may vary by client site.
Execute RSOC and GSOC standard operating procedures and operate the SOC in required shift patterns.
Provide service to local and remote client sites and staff, emphasizing the security and safety of client staff, assets, and information.
Monitor operational network video cameras and operate SOC technologies, including network video and access control systems.
Coordinate direct action and responses to incidents and alarm activations.
Compile reports for the SOC Shift Manager for sharing with GPS management; provide high-quality written and verbal reports as required.
Take telephone enquiries and maintain accurate event logs.
Actively monitor and respond to critical system alarms, including physical security system alarms and fire panels.
Work closely with technical security implementations and incident management programs to deliver Global Security services.
Serve as an initial point of contact in emergency situations that may affect employee health and safety.
Communicate effectively with internal and external responders during critical incidents.
Build cross-organizational relationships to encourage risk information sharing.
Provide exceptional customer service by anticipating needs, offering suggestions, and exceeding expectations.
Monitor multiple screens, systems, and events simultaneously and shift priorities as needed.