Manager Salvage Services

Insurance Corporation of British Columbia•Prince George, BC

5d•Onsite

About The Position

The Manager Salvage Services oversees the operation and administration of salvage functions for assigned facilities and functional portfolios. The role is accountable for sales and revenue performance, including maximizing salvage net revenue, optimizing recovery ratios, and strengthening auction performance and buyer participation. It also ensures effective inventory management, vehicle processing and auction readiness, operational excellence, and compliance with corporate, legal, and environmental standards. As part of a coordinated Salvage Services leadership team, the Manager leads a multidisciplinary team, supports business continuity, and collaborates across locations to align operational capacity with sales and revenue objectives. The Manager serves as a technical resource, represents ICBC within the automotive community, manages vendor relationships, and supports continuous improvement initiatives across salvage operations. The successful candidate will work from one chosen salvage yard location—New Westminster, Nanaimo, Victoria, Vernon, or Prince George—as their primary in-office location on all scheduled working days. This is a resident work arrangement. Work hours are Monday to Friday, either 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m.

Requirements

Knowledge of the automotive manufacturing and repair industries.
Knowledge of inventory management, vehicle processing, and operational efficiency principles, including inventory aging, throughput, storage utilization, and auction readiness.
Knowledge of sales and revenue management principles and their application to salvage sales optimization, recovery ratios, auction performance, buyer participation, market development, and vendor relationships.
Understanding of relevant departmental, divisional, and corporate business functions, programs, and services, and ability to apply operating policies, audit requirements, and corporate, legal, and environmental standards.
Several years of related experience in an operational or insurance environment, including experience leading teams, managing business performance, and implementing operational improvements.
Ability to analyze financial, inventory, auction, buyer, and market data to support revenue forecasting, identify improvement opportunities, and monitor financial, operational, leadership, and risk outcomes against agreed baselines and targets.
Ability to prepare and manage operating budgets, monitor expenses, and develop evidence-based business cases for capital expenditures and business improvements.
Strong verbal and written communication skills, including ability to explain business priorities, implement policy and system changes, and build effective relationships with employees, buyers, vendors, and industry stakeholders.
Demonstrated ability to lead, mentor, and develop front-line employees, establish performance expectations, plan staffing, and support succession readiness and leadership coverage.
Demonstrated ability to collaborate across locations and functional portfolios, balance operational capacity and inventory readiness with sales and revenue priorities, and maintain clear decision rights, escalation paths, and business continuity.
Strong demonstrated skillset in customer service and customer satisfaction.
Ability to remain alert to surroundings and personal safety while working around vehicles.
Ability to bend, kneel, and crawl in tight spaces to take photographs.
Ability to lift and remove vehicle parts and other items from vehicles.
Ability to work in all weather conditions and in exposure to noise, dirt, and dust when working with vehicles, using personal protective equipment.

Responsibilities

Lead sales and revenue performance for assigned portfolios, including buyer sales programs, salvage sales optimization, recovery ratios, auction performance, and revenue forecasting.
Oversee inventory management, vehicle processing, inventory aging, throughput, yard capacity, and storage utilization to support efficient operations and auction readiness.
Oversee implementation of operating policies, procedures, and system changes.
Use inventory, auction, buyer, and market data to identify and evaluate opportunities to improve operational efficiency, develop markets, and increase net salvage revenue; establish and monitor financial, operational, leadership, and risk measures against agreed baselines and targets.
Direct and monitor file handling, policy adherence, and procedural compliance through salvage-file audits.
Maintain appropriate staffing levels; provide direction, coaching, and development; establish performance expectations and evaluate performance; support succession planning and leadership coverage for continuity during absences, workload peaks, and disruptions.
Prepare and manage the operating budget, monitor expenses, oversee maintenance and repair of corporate-owned property and equipment, and prepare business cases for proposed capital expenditures.
Represent and promote ICBC within the community and automotive industry; expand and engage qualified salvage purchasers; manage vendor relationships and monitor vendor performance; investigate questionable, unethical, or illegal business practices by salvage buyers and take appropriate action.
Oversee the security of salvage vehicles and personal effects.
Respond to environmental incidents within salvage yards and coordinate containment and cleanup activities.
Act as a technical resource for corporate staff and salvage customers.
Participate in committees to design, develop, and assist in implementing action programs.
Collaborate with Salvage Services and other departmental managers through joint planning and regular performance reviews to align workflows, inventory readiness, operational capacity, buyer needs, and financial outcomes; maintain clear decision rights, reporting relationships, and escalation paths.
Ensure environmental requirements are implemented in accordance with the applicable Environmental Responsibility Guidebook for assigned business activities.