Manager, Sales Process & Technology - Hybrid

NRG•Houston, TX

22d•Hybrid

About The Position

The Sales Process & Technology team is responsible for designing, maintaining, and implementing process improvements and technology solutions across multiple sales channels and sales operations teams. They partner closely with sales leadership, internal stakeholders, and third-party vendors to deliver consistent, high-quality customer and agent experiences. The Sales Process & Technology Manager leads the execution of process and technology initiatives that support defined strategic priorities. This role collaborates with stakeholders to translate business needs into actionable, innovative solutions that enhance customer experience, improve sales performance, and drive operational efficiency. The Manager leverages data, automation, and emerging technologies to identify opportunities, streamline processes, and improve decision-making, ensuring solutions are aligned to business objectives and enable reliable sales execution across partner channels. Additionally, this role may lead a supervisor and a team of analysts, fostering a culture of accountability, consistency, and continuous improvement while ensuring high-quality, timely delivery of initiatives. This position supports both Texas (USA) and Alberta (Canada) markets for NRG.

Requirements

Bachelor’s degree in business, economics, or a related field
Experience leading or supporting cross-functional process or technology initiatives

Nice To Haves

Advanced proficiency in Excel and process mapping tools (e.g., Visio)
Proficiency in PowerPoint and Word for analysis and presentation development
Experience writing and analyzing SQL queries or working with structured datasets
Experience with enterprise systems such as SAP and/or Salesforce
Experience with process improvement methodologies (e.g., Lean, Six Sigma)
Experience working with APIs, integrations, or data exchange processes across systems
Experience using data to drive decision-making, including testing, experimentation, or performance optimization
Experience leveraging data, automation, or AI-enabled tools to improve processes
Experience translating data and insights into executive-ready presentations or narratives
Experience supporting partner-driven or multi-channel sales environments, preferably in a regulated industry (e.g., Retail Electricity)
Ability to guide cross-functional teams, including vendors and IT partners, to deliver effective process and technology solutions
Strong problem-solving skills, with the ability to analyze complex issues, identify root causes, and implement effective solutions
Strong communication and storytelling skills, with the ability to translate complex data and performance insights into clear, actionable recommendations
Ability to gather and synthesize input from business stakeholders, technical teams, and end users to inform solution design
Demonstrated ability to challenge the status quo and identify opportunities to improve processes and outcomes
Strong organizational and prioritization skills, with the ability to manage multiple concurrent initiatives
Ability to work independently and collaboratively across cross-functional teams to drive alignment and execution
Working knowledge of system integrations, data flows, and technology-enabled processes
Strong leadership and coaching skills, with the ability to develop high-performing teams and drive accountability

Responsibilities

Lead end-to-end execution of process and technology initiatives, including requirements, implementation planning, testing (UAT, QA, regression), and delivery, ensuring solutions are deployed on time, meet quality standards, and support improved sales performance.
Translate business needs into actionable, scalable solutions that enhance partner experience, support efficient, seamless sales execution, and leverage existing platforms and technology synergies.
Partner cross-functionally with Sales, Technology, Compliance, QA, Legal, and external vendors to deliver integrated solutions, including ensuring API capabilities meet partner needs, reduce friction, and support improved conversion through continuous improvement and proactive performance monitoring.
Serve as subject matter expert for supported sales processes, systems, and API-driven data flows, ensuring solutions function as expected and support consistent execution.
Provide ongoing analytical and technical support for sales channels, ensuring process and technology solutions operate effectively and issues are resolved in a timely manner.
Document and maintain process workflows, system interactions, and data mappings to ensure clarity, consistency, and effective execution across partner and internal experiences.
Identify process gaps, inefficiencies, and risks impacting partner experience or sales performance, and design and execute experiments to validate solutions and drive measurable improvements.
Apply root cause analysis to troubleshoot issues and resolve process or technology defects, minimizing disruption to operations and sales activities.
Monitor and analyze performance metrics to assess process effectiveness, technology performance, and sales outcomes.
Present insights and recommendations to stakeholders, translating complex data and performance trends into clear, actionable narratives that highlight gaps, opportunities, and progress against business objectives.
Leverage data, automation, and AI-enabled tools to streamline processes and improve decision-making.
Ensure solutions are compliant and aligned with operational and regulatory requirements while supporting consistent and reliable partner and customer experiences.
Manage onboarding and implementation of new vendors, tools, and capabilities, ensuring alignment with existing processes, systems, and partner integration requirements.
Lead and develop a team of supervisors and analysts, providing coaching, performance management, and development opportunities.
Foster a culture of accountability, collaboration, and continuous improvement, driving consistent, high-quality execution.
Perform other related duties as assigned.