Sr. Process Manager - Hybrid

State Farm•Dunwoody, GA

7d•Hybrid

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Requirements

Ability to influence and collaborate well with business partners in Claims and supporting departments is an important skill
Strong Claims and/or Process Improvement skills
Ability to use data to inform recommendations and present professionally in both written and oral formats
Bachelor's degree; advanced degree (MBA) preferred
At least 6 years of experience in process/project management
At least 2 years of experience in leading cross-functional teams within an organization
Lean Six Sigma, Agile, Project Management certification
Think Customer First
Live our Mission Out Loud
Be a Force of Good
Care, Connect & Coach
Foster an Environment of Trust & Safety
Build Inclusive Teams with Complementary Strengths
Be Bold & Grow Your Mind
Create Clarity to Empower Action
Embrace Challenge & Adjust Quickly

Nice To Haves

advanced degree (MBA) preferred

Responsibilities

Leads complex, end to end process design initiatives aligned with overall department strategy, crossing multiple contact centers or departments with significant enterprise impact, as assigned
Provides leadership for process initiatives and subject matter technical resource expertise in more than one of the following areas: benchmarking, business process analysis, change management and measurement
Leads and defines on process design plans and implementation at the highest level across department
Continually improves and innovates process design and application across multiple segments
Demonstrates an advanced level of knowledge in Lean Operations, Kaizen, Six Sigma, Data Analytics, etc.
Serves as a coach and mentor to Process team members and executives in operations management and decision making
Monitors process results, and/or identifies data-informed improvement opportunities, leads root cause analysis and develops action plans to address performance/workflow gaps
Identifies, provides requirements and manages prioritization of supporting technology that enables efficiency effectiveness, insights and controls
Acts as a liaison by representing business requirements, opportunities, and priorities to departments within the organization
Assists with identifying key measures and performance targets for supported business areas
Analyzes operational metrics and identifies and applies levers to positively impact performance
Develops and manages process accountability framework for leaders
Communicates the scope of changes and identifies how they affect other areas
Collaborates with peers in other functions and departments on continuous improvement and relative topics within scope of responsibility
Presents regular progress and analysis updates in written, visual, and verbal form to business partners including executives with a focus on simple storytelling
Partners with business stakeholders, Public Affairs, HR&D and others to develop and execute change adoption activities supporting the rollout of new solutions

Benefits

On top of our competitive pay, you are eligible for an annual raise and bonus.
Focus on you and your family’s health with our robust health and wellbeing programs.
State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan.
All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more.
You can also start a savings account or consider financing through our State Farm Federal Credit Union!
You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off.
With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.