Sr. Process Improvement Manager

PAR Technology

5d • $140,000 - $160,000 • Remote

About The Position

We are looking for a transformation-minded senior leader who does not just optimize processes, but reimagines how Finance work gets done. This role leads enterprise-level Finance process transformation, continuous improvement, and intelligent automation initiatives across Financial Shared Services. The Senior Manager is accountable for identifying, prioritizing, and delivering high-impact improvements that increase efficiency, strengthen controls, reduce manual work, improve service delivery, and build scalable Finance operating models, partnering with Finance leadership, IT, Sales, Operations, and business unit stakeholders to translate business needs into standardized, automated, and measurable solutions.

Requirements

• 8+ years of progressive experience in process improvement, Finance transformation, operational excellence, shared services, or back-office operations, including ownership of complex cross-functional initiatives.
• Proven ability to lead department-wide transformation initiatives, influence senior stakeholders, and manage a portfolio of high-impact projects from strategy through execution.
• Demonstrated success applying AI, RPA, workflow automation, analytics, or related technology to improve business processes and reduce manual effort.
• Strong experience developing business cases, executive-level recommendations, operating metrics, dashboards, and performance reporting that connect initiatives to measurable business value.
• Experience leading or coaching direct reports, project teams, or cross-functional working groups, with the ability to drive execution through others.
• Bachelor’s degree in Industrial Engineering, Business, Operations Management, Information Systems, Finance, or related field required.

Nice To Haves

• Background managing or contributing to a PMO, transformation office, shared services COE, or Finance operational excellence function is a plus.
• a Master’s degree or advanced certification is a plus.
• Lean Six Sigma Black Belt or equivalent continuous improvement certification preferred; strong applied experience required.
• Agile, SAFe, or project management experience in complex, cross-functional environments.
• Strong analytical capability with the ability to convert data into actionable insights, business cases, and executive-level recommendations.
• Effective people leader and cross-functional partner with strong communication, change leadership, stakeholder management, and influencing skills.
• Ability to identify operational gaps, develop practical solutions, and drive execution with limited direction.
• Builder mindset with the curiosity and accountability to identify problems, prototype solutions, test quickly, and scale what works.

Responsibilities

• Lead end-to-end process redesign across Finance and shared services functions to improve efficiency, scalability, controls, and service delivery.
• Evaluate and apply AI, RPA, workflow automation, analytics, and the available technology stack to reduce manual work and enable scalable operating models.
• Develop business cases, pilots, and scaled implementations with measurable impact on efficiency, quality, cost, capacity, and FTE leverage.
• Partner with IT and functional leaders to integrate process, data, and technology solutions across Finance and adjacent operating teams.
• Apply Lean Six Sigma, Agile, value stream mapping, root cause analysis, and Kaizen methods to identify operational gaps, eliminate waste, and improve Finance workflows.
• Facilitate improvement workshops and working sessions that align stakeholders, clarify decisions, and produce executable action plans.
• Promote a continuous improvement culture across Finance through standard practices, coaching, disciplined execution, and measurable outcomes.
• Lead a portfolio of department-wide and cross-functional initiatives from strategy through execution with clear scope, owners, timelines, decision points, and accountability for results.
• Prioritize initiatives based on business value, risk reduction, control improvement, capacity creation, customer impact, and implementation complexity.
• Operate with limited direction, proactively identifying opportunities, mobilizing stakeholders, removing barriers, and escalating decisions when required.
• Define and monitor KPIs for cost, cycle time, quality, capacity, control effectiveness, service delivery, and operational efficiency.
• Use analytics to prioritize opportunities, assess automation performance, identify failure points, and track improvement outcomes.
• Report results to Finance leadership and senior stakeholders, linking process improvements to business value, risk reduction, cash flow, margin, and financial impact.
• Develop change plans, communications, and adoption strategies that support sustained implementation of new processes and tools.
• Coach employees, leaders, and direct reports on process adoption, Lean principles, automation opportunities, and continuous improvement practices.
• Serve as a senior change leader and trusted advisor for Finance operational excellence, influencing senior stakeholders and helping teams adopt new ways of working.
• Partner with leaders in Finance, Sales, IT, and PAR business units to prioritize transformation opportunities and align execution plans.
• Translate operational requirements into scalable process, data, and technology solutions that bridge business needs and technical execution.
• Build strong stakeholder relationships and communicate complex process, technology, and data concepts in a clear, practical way for both technical and non-technical audiences.

Benefits

• equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• reasonable accommodations to individuals with disabilities in accordance with applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior