Manager, Sales Operations

DNAnexus•Mountain View, CA

22h•Onsite

About The Position

We’re looking for a hands-on Revenue/Sales Operations Manager who owns Salesforce operations to deal desk execution to pipeline analytics. You’ll be part of a team that is the connective tissue between Sales, Finance and GTM leadership, keeping the revenue process clean, efficient and data-driven.

Requirements

Minimum 2-4 years in Rev Ops, Sales Ops, or a closely related operational role
Deep fluency in SFDC: flows, workflows, validation rules, customer objects, report & dashboards
Experience in running a deal desk or supporting deal approvals in B2B sales environment
Strong analytical skills - comfortable in Excel/Sheets and can build reports
Familiarity with any other systems that integrate with Salesforce (e.g. Hubspot, Vitaly, Tableau, etc.)

Nice To Haves

Thrive in the chaos of a startup-like environment and aren’t above rolling up your sleeves to do whatever the team needs to win.
Love solving problems. You genuinely enjoy untangling complex problems.
Can context-switch between a deal escalation and a salesforce flow in the same afternoon.
Have a sixth sense for data. You will hunt down the data that maybe skewing the analytics.
Don’t need someone looking over your shoulder; you take directions well, then run with it. Uphold high standards for yourself, for the team you support & seek to grow.
Are thick as thieves with your team: you show up for them, they show up for you, and when things go wrong, you’re the first to own it, not explain it away.
Know your blind spots and aren’t too proud to ask for help. You see leaning on your team as a strength (a win) and not a weakness.

Responsibilities

Work with our internal and external team to update workflow rules, flows and process builder.
Partner with teams using Salesforce to manage integrations and connected apps.
Manage data quality, deduplication and governance.
Onboard reps to SFDC best practices.
Identify any workflow bottlenecks and fix them.
Manage non-standard deal approvals.
Enforce pricing and delegation policies.
Partner with sales on deal structures while holding company target as the goal post.
Own CPQ process and quote accuracy.
Work with Professional Services team, Finance, and Legal on contracts.
Must know how to build and maintain SFDC dashboards and reports.
Monthly/quarterly pipeline forecast & funnel related reporting.
Upkeep data integrity.
Ad hoc reportings for corporate scorecards.