Sales Operations Manager

Illumio • Sunnyvale, CA

20h • Hybrid

About The Position

Illumio is seeking a motivated, detail-oriented, and creative individual to join our Sales Operations team as a Sales Operations Manager. The position is an experienced level role that will report into the Director of Sales Operations and work to support a variety of sales related programs and initiatives across North America, Europe, and Asia. The Sales Operations Manager will work cross-functionally with several organizations at Illumio (including sales, marketing, operations, finance, and support) with the primary objective of enabling sales leadership to make effective, analytically driven, and strategic operating decisions. The role will be instrumental in enabling sales, channel, and marketing teams to work efficiently and effectively within our tool stack by automating processes, providing general database and program support, and evaluating various sales performance indicators. Additionally, the Sales Operations Manager will oversee pipeline management and collaborate closely with sales leaders to ensure the accuracy of sales forecasts. The ideal candidate will be passionate about developing and implementing strategies to support both the sales organization as well as other teams related to the lead to cash process.

Requirements

• Bachelor's degree required with an emphasis in Finance or Accounting preferred.
• 3-5+ years of previous Sales Operations experience.
• Proficient with MS Office Suite. Advanced level Excel skills preferred.
• In-depth experience with Salesforce.com required.
• Ability to take initiative, work flexibly, and set priorities with minimal direct supervision.
• Approach and address issues with creative solutions.
• Strong analytical skills, disciplined attention to detail, highly organized and thorough.
• Demonstrated ability to prioritize and manage multiple assignments with competing deadlines.
• High energy level and passion in getting the job done right

Responsibilities

• Respond to ad hoc requests flowing into the sales operations group from various teams, regarding reports, processes, requests for assistance, and general support
• Support territory management, including aligning Accounts and Opportunities with Sales reps
• Manage and facilitate the lead to opportunity process in support of the sales teams
• Assist in developing training for and onboarding new sales team members
• Audit and maintain processes to ensure the accuracy of the data quality within the Salesforce.com database
• Build, run, and analyze reports and dashboards for users and managers & in doing so provide insight into the business
• Ensure forecast accuracy and submission for sales teams within Clari
• Create and maintain documentation on processes, policies, and relevant training materials
• Serve as a trusted adviser to sales and channel teams on product configuration and business terms to support the sales effort

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level