Sales Operations Manager

Ampro ADLINK Technology, Inc.•San Jose, CA

2d•$125,000 - $150,000•Onsite

About The Position

We are looking for an experienced Sales Operations Manager who will coordinate work amongst other members of the Sales Operations team and other stakeholder groups in supporting ADLINK Technology, Inc.’s growing business efforts and customer base. The Sales Operations Manager is office based.

Requirements

Bachelor’s Degree
5+ years of related experience in sales operations and management and training
Previous management experience is required.
Familiar with a variety of the field’s concepts, practices, and procedures.
Excellent written, verbal, and presentation skills.
Proficient with Microsoft Excel, PowerPoint, Outlook, Word, and Teams.
Ability to adapt to changing priorities.
Excellent customer service and problem-solving skills.
Self-motivated, adaptable, and excellent organizational and planning skills; results-oriented.
Strong time management, excellent interpersonal, and relationship-building skills.
Demonstrate ability to achieve operational excellence through strong analytical skills.
Ability to set up processes/procedures and make recommendations.

Nice To Haves

Experience in using the Salesforce customer relationship management platform and/or Navision enterprise resource planning software is a plus.

Responsibilities

Manages Customer Account Management Specialist team and monitors, plans, and implements projects supporting order fulfillment activities.
Responsible for reviewing and updating sales processes, procedures & implementation of sales automation tools.
Ensures compliance with company revenue recognition policies for booking and shipment of orders.
Manages Customer & Sales escalations.
Selects, develops, and evaluates personnel to ensure the efficient operation of Sales operations.
Creates and reviews Bill of Materials for item configurations.
Responsible for reviewing credit returns/cancellations/order pushes with the internal management team.
Acts as liaison between Sales, Operations, and other departments to ensure customer satisfaction.
Reviews and suggests forecasting for customers.
Manages and reviews Sales Orders.
Exercises judgment within defined procedures and practices to determine appropriate action.
Review factory order revision requests
Supervise employees within the Sales Operations department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.