Sales Operations Manager
About The Position
The Sales Operations Manager oversees day-to-day business operations to ensure efficiency, quality, and service, with a strong focus on order lifecycle management and continuous improvement. This role ensures operational stability across people, processes, and platforms while partnering cross-functionally with Sales, Finance, and technical teams to protect revenue and customer experience. This role is critical to ensuring accurate and reliable order flow through complex systems, early issue detection, and continuous operational improvement. The Operations Manager plays a key role in protecting revenue, customer experience, and operational credibility.
Requirements
- Bachelor’s degree in Business, Operations Management, Supply Chain, or related field (or equivalent experience)
- 5+ years of experience in operations, order management, or system-driven environments
- Hands-on experience with ERP/CRM platforms (preferably Microsoft Dynamics 365)
- Proven ability to manage operational incidents and cross-functional escalations
- Strong analytical, organizational, and communication skills
Nice To Haves
- Experience in SaaS, technology, manufacturing, or distribution operations
- Familiarity with system integrations, data flows, and operational controls
- Experience leading teams across multiple time zones
Responsibilities
- Own daily operational performance across order processing, renewals, and system integrations
- Monitor alerts, exceptions, and system failures and ensure timely resolution
- Ensure adherence to SLAs, internal controls, and compliance requirements
- Lead operational processes within ERP/CRM systems (e.g., Microsoft Dynamics 365)
- Partner with IT and Product teams to improve system reliability, automation, and data quality
- Translate operational issues into clear technical requirements for system enhancements
- Manage, coach, and develop a geographically distributed operations team
- Establish performance expectations and drive accountability across the team
- Identify recurring issues and lead root-cause analysis and continuous improvement initiatives
- Improve cross-functional workflows between Sales, Operations, Finance, and technical teams
- Provide clear and actionable reporting to leadership on operational performance
- Serve as escalation point for complex operational or system-related issues
Benefits
- Flexible time off including holidays and volunteer time
- Health, dental, and vision insurance starting day one
- Employee assistance program (EAP)
- Employer-paid life and disability insurance
- FSA/HSA options
- 401(k) with company match
- Employee stock purchase plan
- Competitive compensation with potential bonus or incentive components
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What This Job Offers
Job Type
Full-time
Career Level
Manager
