Sales Operations Manager

ScalePad • Vancouver, BC

2d • $100,000 - $120,000 • Hybrid

About The Position

The Sales Operations Manager is a critical hire within the Revenue Operations org, sitting at the intersection of sales strategy and operational execution. This is a strategic role that requires an operator's mindset — someone who can hold a long-term view while executing in the short term, navigate ambiguity without losing momentum, and adapt quickly as the business evolves. You will partner directly with Sales leadership and the broader RevOps team to drive measurable revenue outcomes, not just operational efficiency.

Requirements

• 4–6 years in Sales Operations, Revenue Operations, or a closely related function at a SaaS company.
• Deep HubSpot & Gong expertise; familiarity with adjacent tools (Sales Nav, ZoomInfo, Clay, or similar) a strong plus.
• Hands-on experience evaluating or deploying AI tools in a sales context — you know the difference between a demo and a deployed workflow.
• Strong analytical skills — comfortable building models, telling a story with data, and connecting operational metrics to revenue outcomes.
• Experience owning a tech stack, not just administering tickets within one.
• Proven ability to influence Sales leaders without relying on authority.
• A track record of driving adoption and landing change with field teams.
• Clear, direct communicator who can move between tactical execution and executive conversation without losing altitude.

Nice To Haves

• familiarity with adjacent tools (Sales Nav, ZoomInfo, Clay, or similar) a strong plus.

Responsibilities

• Own the full sales tech stack end-to-end — administration, adoption, and roadmap.
• Define utilization and impact metrics for every tool; make rationalization calls and lead implementations in partnership with Revenue Systems.
• Drive adoption across the sales team through enablement and change reinforcement; adoption is an outcome, not an assumption.
• Identify and deploy AI-powered workflows that improve rep productivity, pipeline quality, and sales cycle efficiency — covering conversation intelligence, predictive scoring, CRM enrichment, and automated outreach.
• Build ROI expectations before deploying AI tools and measure impact after; AI is a means to a revenue outcome, not a checkbox.
• Directly manage the HubSpot Admin, setting priorities, ensuring platform governance, and driving the right protocols and processes across the sales tech stack
• Maintain data integrity across platforms with HubSpot as the commercial system of record.
• Partner with Sales leadership to translate strategy into operational plans — territory design, quota setting, capacity modeling, and coverage analysis.
• Build and maintain reporting and dashboards that leadership actually relies on, with clear visibility into pipeline health, forecast accuracy, and rep performance.
• Surface leading indicators of revenue performance and flag risks or opportunities before they show up in the numbers.
• Bring a point of view into strategic conversations — not just analysis.
• Partner with CS Ops on expansion motion visibility so the Grow pipeline is as well-supported as new logo.
• Contribute to pricing, packaging, and segmentation decisions with operational data and field feedback.
• Own the operating cadences that keep pipeline healthy and forecasts honest
• Lead the operational response when processes, tools, or motions change — rollout plans, stakeholder alignment, field enablement.
• Anticipate resistance and build buy-in proactively; partner with Sales leadership to land changes with the field.
• Document processes and maintain a living knowledge base so changes stick and institutional knowledge doesn't walk out the door.
• Coordinate cross-functionally with CS Ops, Marketing Ops, and RevOps leadership to ensure changes are sequenced and aligned.
• Manage day-to-day sales ops requests with clear prioritization and SLA discipline.
• Operate effectively in a fast-moving environment where priorities shift and the ability to adapt quickly is as important as functional expertise.

Benefits

• Employee Stock Ownership Plan (ESOP)
• RRSP matching
• Parental leave programs
• opt-in mentorship programs
• annual professional development budget
• brand new, top-of-the-line hardware and equipment
• monthly stipend to help you create an effective hybrid or remote work environment
• 100% employer-paid benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed