Sales Operations Manager
About The Position
The Sales Operations Manager oversees day-to-day business operations to ensure efficiency, quality, and service, with a strong focus on order lifecycle management and continuous improvement. This role ensures operational stability across people, processes, and platforms while partnering cross-functionally with Sales, Finance, and technical teams to protect revenue and customer experience. This role partners closely with cross-functional teams including Enterprise Applications (EA), Finance, Sales, Accounts Receivable (AR), Accounts Payable (AP), IT, and Product teams. The position also manages and develops a geographically distributed operations team.
Requirements
- Bachelor’s degree in Business, Operations Management, Supply Chain, or related field (or equivalent experience)
- 5+ years of experience in operations, order management, or system-driven environments
- Hands-on experience with ERP/CRM platforms (preferably Microsoft Dynamics 365)
- Proven ability to manage operational incidents and cross-functional escalations
- Strong analytical, organizational, and communication skills
Nice To Haves
- Experience in SaaS, technology, manufacturing, or distribution operations
- Familiarity with system integrations, data flows, and operational controls
- Experience leading teams across multiple time zones
Responsibilities
- Own daily operational performance across order processing, renewals, and system integrations
- Monitor alerts, exceptions, and system failures and ensure timely resolution
- Ensure adherence to SLAs, internal controls, and compliance requirements
- Lead operational processes within ERP/CRM systems (e.g., Microsoft Dynamics 365)
- Partner with IT and Product teams to improve system reliability, automation, and data quality
- Translate operational issues into clear technical requirements for system enhancements
- Manage, coach, and develop a geographically distributed operations team
- Establish performance expectations and drive accountability across the team
- Identify recurring issues and lead root-cause analysis and continuous improvement initiatives
- Improve cross-functional workflows between Sales, Operations, Finance, and technical teams
- Provide clear and actionable reporting to leadership on operational performance
- Serve as escalation point for complex operational or system-related issues
Benefits
- Flexible time off including holidays and volunteer time
- Health, dental, and vision insurance starting day one
- Employee assistance program (EAP)
- Employer-paid life and disability insurance
- FSA/HSA options
- 401(k) with company match
- Employee stock purchase plan
- Competitive compensation with potential bonus or incentive components
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
