Sales Operations Manager

Homebound•Dallas, TX

16h•Hybrid

About The Position

Homebound is on a mission to make it possible for anyone, anywhere, to build a home using technology. Created by an experienced team of construction, real estate, design, and technology experts, Homebound is transforming the residential construction industry by improving the costly and inefficient process of building a home. We’ve created an entirely new way to build homes with technology powering every stage from start to finish to provide a seamless experience for our customers. Homeowners across the country can choose where they want to live, select a home plan that’s perfect for them, then personalize and buy it, all online. Homebound has raised $150M in capital from leading venture capitalists like Google, Khosla, Thrive Ventures, and we’re scaling quickly in places like Texas, Colorado and Florida. Come build your future with us. . Role Overview: We're looking for a Sales Operations Manager who thrives at the intersection of process, data, and technology. This is a hands-on individual contributor role where you'll touch a little bit of everything - from supporting Salesforce and building dashboards to partnering closely with Marketing on our go-to-market motion. If you geek out on clean data, love solving workflow problems, and are already experimenting with AI tools to work smarter, you'll fit right in. This is a hybrid role in one of our current markets: Dallas or Houston TX, Tampa or St. Petersburg FL or Los Angeles, CA.

Requirements

3–5 years of experience in Sales Operations, Revenue Operations, or a related role
Hands-on Salesforce experience - you know how to build reports, manage users, and configure workflows without needing a developer
Experience with MCAE (Pardot) or a comparable marketing automation platform, and comfort working at the intersection of sales and marketing systems
Familiarity with tools like Zapier, Groove, or similar automation and sales engagement platforms
Demonstrated project management skills; you can juggle multiple initiatives, stay organized, and keep stakeholders informed
Strong analytical mindset with comfort working in Excel, Google Sheets, or BI tools to slice and interpret data
Clear communicator who can translate technical concepts for non-technical audiences
Self-starter who takes ownership and doesn't wait to be told what to do

Nice To Haves

Early adopter mentality - you're already using AI tools in your daily work and can speak to how they've made you more effective

Responsibilities

Salesforce Administration
Manage day-to-day Salesforce tasks including user provisioning, permission sets, and role hierarchy maintenance
Build and maintain reports, dashboards, and list views that give leadership and reps real-time visibility into pipeline and performance
Troubleshoot data quality issues, enforce hygiene standards, and implement validation rules to keep the CRM reliable
Project Management & Process Improvement
Own and manage operational projects end-to-end - from scoping and stakeholder alignment to execution and rollout
Document processes, create playbooks, and drive adoption of new tools and workflows across the sales team
Partner with Sales, Marketing, and Finance to identify bottlenecks and implement scalable solutions - Marketing is a key counterpart and this role is expected to maintain a close, ongoing working relationship with that team
Track project status, flag risks proactively, and communicate progress clearly to stakeholders
Analytics & Reporting
Translate raw data into clear, actionable insights that inform sales strategy and forecasting
Develop recurring and ad hoc reports to track KPIs such as win rates, pipeline velocity, quota attainment, and rep activity
Work with leadership to define metrics and build dashboards that align with business priorities
AI & Technology Enablement
Leverage AI tools - including Claude, ChatGPT, or similar platforms: to automate repetitive tasks, summarize data, and accelerate reporting
Identify opportunities to embed AI into sales ops workflows and champion adoption across the team
Stay current on emerging tools and bring forward-thinking recommendations to improve how we operate