Sales & Operations Manager

ARCO Home Services•Bedford Heights, OH

About The Position

At Arco Home Services, we take pride in delivering top-tier residential plumbing, heating, cooling, and electrical services. With decades of experience and a commitment to exceptional customer care, we’ve built a reputation as a trusted name in home services. Our team is dedicated to quality craftsmanship, integrity, and continuous growth—both for our employees and the communities we serve. Arco is looking for an experienced Sales & Operations Manager to lead and develop our team of skilled service professionals. As a cornerstone of our operations, this role will ensure we continue providing homeowners with outstanding service while driving team success and operational excellence.

Requirements

4-5+ years of leadership experience in growing teams and driving revenue.
A passion for mentoring, coaching, and driving team success.
Proven ability to achieve business goals and maintain high service standards.
Excellent communication skills—confident, clear, and decisive.
Tech-savvy approach with proficiency in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

Lead sales and service operations to drive revenue growth, efficiency, and profitability
Set clear sales, performance, and operational goals aligned with company objectives
Coach technicians on sales effectiveness, customer communication, and service quality
Monitor individual and team performance, providing consistent feedback and accountability
Ensure exceptional residential service delivery and a positive customer experience
Provide field support to technicians to improve close rates, job efficiency, and compliance with standards
Analyze sales and operational metrics to identify trends and improvement opportunities
Recruit, onboard, and develop high-performing technicians in partnership with the hiring team
Foster a culture of accountability, professionalism, teamwork, and continuous improvement