Sales Operations Manager
About The Position
Kishigo, a Bunzl company, is seeking a highly strategic and operationally driven Sales Operations Manager to lead and elevate our sales support function. This is a critical leadership role for a candidate who brings expert-level CRM ownership, proven supervisory experience, and strong pricing governance expertise. The ideal candidate thrives at the intersection of data, process, and people—driving CRM strategy and adoption, enforcing pricing discipline, and leading a high-performing team that supports profitable sales growth. This individual will serve as a key partner to sales leadership, translating insights into action and ensuring the systems, processes, and governance are in place to optimize performance across the commercial organization.
Requirements
- High school diploma or GED required
- 5+ years of experience in sales, customer service, customer experience, customer insights, or related roles
- 2+ years' experience managing people
- CRM ownership, MS Dynamics preferred
- Strong analytical skills with proficiency in data analysis
- Excellent project management abilities with proven track record of driving initiatives to completion
- Outstanding communication skills
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
- Customer-focused mindset with passion for advocacy
- Problem-solving and critical thinking skills
- 10% (+) travel required
Nice To Haves
- Bachelor’s degree in business, Marketing, Communications, or related field preferred
Responsibilities
- Provide strategic leadership for sales support operations to ensure alignment with company objectives for profitable sales growth, pricing discipline, and customer satisfaction.
- Partner closely with the VP of Sales, Regional Sales Managers, Manufacturer’s Sales Representatives, and Key Account Managers to develop, govern, and continuously improve sales support processes, tools, and workflows.
- Establish and oversee lead qualification standards, exercising independent judgment to evaluate customer fit, opportunity size, urgency, and product alignment, and ensure a high-quality sales pipeline.
- Direct the assignment and prioritization of qualified leads to sales representatives and account managers based on territory strategy, account ownership, capacity, and business priorities.
- Own pricing governance, including the development and enforcement of pricing workflows, approval thresholds, exception handling, and escalation protocols for customer quotes and price lists.
- Serve as the organizational owner and subject-matter expert for the CRM platform (e.g., Dynamics), setting governance standards, defining reporting requirements, and ensuring data integrity, forecasting accuracy, and consistent adoption across the sales organization.
- Lead CRM strategy and continuous improvement efforts by partnering with internal stakeholders to identify system enhancements, optimize sales processes, and improve visibility into pipeline and performance metrics.
- Design, analyze, and oversee KPIs related to sales performance, pipeline health, pricing effectiveness, and CRM adoption; translate insights into actionable recommendations for executive leadership.
- Develop and standardize dashboards and reporting tools that enable leadership and sales teams to evaluate performance, identify risks and opportunities, and drive informed decision-making.
- Directly manage Inside Sales team, including hiring, performance management, coaching, workload prioritization, and professional development, ensuring a high-performing and scalable support function.
- Represent the sales support function in cross‑functional initiatives and as needed, industry trade or association events to support broader commercial strategy and organizational objectives.
Benefits
- Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
- Paid Time Off - Vacation, Sick, Holidays and Personal Time
- 401K with generous company match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
