Manager, Sales & Marketing - Bilingual Arabic, Bengali, Hindi, Urdu

Centene Management Company•Brooklyn, NY

About The Position

Manage day-to-day field sales, marketing, enrollment, outreach, and community engagement operations within an assigned territory or region. The role directly supervises Sales & Marketing representatives, providing workforce planning, coaching, performance management, training, field support, and accountability to drive membership growth, retention, community visibility, compliant enrollment activity, and execution of market strategies across applicable product lines. Build and maintain relationships with community-based organizations, providers, agencies, business partners, and other stakeholders to strengthen market presence and improve access to health coverage. Develop territory-specific strategies, monitor team and territory results using reporting systems and CRM tools, identify opportunities and performance gaps, and coordinate with Community Relations leadership on outreach and engagement. Represent the organization in community and market-facing activities and travel throughout the assigned territory. The role is associated with Kings County/Queens, New York. A driver's license is required. Evening and weekend work may be needed for community events, enrollment activity, and market support. Applicants must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future.

Requirements

Required bilingual capability in English and Arabic, Bengali, Hindi, or Urdu.
Bachelor's degree in public relations, marketing, health administration, public health, social services, business, communications, or a related field, or equivalent experience.
At least 5 years of experience in sales, marketing, account management, client services, community outreach, enrollment, healthcare, managed care, or a related field.
Demonstrated ability to lead field-based outreach, build community relationships, execute territory plans, support enrollment activity, conduct presentations, and identify growth opportunities within diverse communities.
Ability to use reports, dashboards, CRM systems, lead-tracking tools, sales activity reports, and market data to monitor productivity, identify gaps, and drive performance improvement.
Strong communication, coaching, relationship management, problem-solving, organizational, and cross-functional collaboration skills.
Valid driver's license.
Ability to travel throughout the assigned territory.
Ability to work evenings and weekends as needed for community events, enrollment activity, and market support.
Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future.

Nice To Haves

Previous experience leading people, supervising staff, managing field teams, assigning work, coaching performance, training employees, or leading cross-functional initiatives.
Experience in managed care, health insurance, Medicaid, Child Health Plus, Essential Plan, Qualified Health Plan, community outreach, facilitated enrollment, or healthcare sales.
Proven leadership of field sales, enrollment, or outreach teams.
Strong record of coaching and developing high-performing teams.
Experience developing territory growth and retention strategies.
Established provider and community partnerships.
Skilled in CRM systems and performance reporting.
Knowledge of healthcare compliance.
Bilingual or multilingual capabilities suited to territory and community needs.

Responsibilities

Lead and manage day-to-day field sales, marketing, enrollment, outreach, and community engagement activities within an assigned territory to achieve membership growth, retention, market penetration, and organizational objectives.
Directly supervise Sales & Marketing representatives, including workforce planning, onboarding, work assignment, coaching, performance management, accountability, and professional development.
Conduct field observations, quality audits, Individual Performance Assessments, coaching sessions, and performance reviews to ensure compliance, productivity, and consistent execution of departmental standards.
Develop and implement territory-specific sales, outreach, retention, and community engagement strategies based on market opportunities, membership trends, competitive intelligence, and organizational priorities.
Build and maintain relationships with provider offices, hospitals, government agencies, business partners, Community-Based Organizations, and other stakeholders to generate enrollment opportunities, support provider-initiated member referrals, and increase access to health coverage.
Monitor, analyze, and evaluate team performance, enrollment outcomes, outreach activities, event productivity, lead conversion, and territory results using reporting systems, dashboards, CRM tools, and other performance metrics.
Identify market opportunities, performance gaps, and operational challenges and develop recommendations to improve productivity, growth, member engagement, and overall market performance.
Coordinate with Community Relations leadership to leverage community partnerships for enrollment opportunities, align territory-level outreach and engagement activities, ensure consistent market messaging, and collaborate on strategies to achieve membership growth and retention targets.
Ensure sales, marketing, enrollment, and outreach activities comply with federal, state, marketplace, regulatory, privacy, and company requirements.
Represent the organization at community events, enrollment activities, partner meetings, presentations, and other market-facing engagements.
Travel throughout the assigned territory to support staff, partner relationships, community initiatives, and market development activities.
Perform other duties as assigned and comply with all policies and standards.
Complete and pass the NY State of Health approved training program and complete required annual recertification courses and learnings.