Manager-Sales Loyalty

AT&T • Atlanta, GA

9d

About The Position

The Manager-Sales Loyalty leads, directs, and optimizes a consumer call-center telesales team, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction. The role oversees entry- to mid-level sales employees, assigns tasks, implements sales plans, and ensures adherence to company policies. It leads the team in managing smaller, less complex sales with a smaller quota or territory and handles process-driven assignments with moderate oversight. The manager can influence decisions regarding hiring, termination, discipline, and promotions for subordinates. A bachelor’s degree is desired, along with at least five years of related sales experience. The position is based in Atlanta, Georgia, with 40 weekly hours. The stated salary range is $55,000–$82,600, plus $23,000 commission; individual starting salary may depend on geography, experience, expertise, and education or training.

Requirements

• At least 5 years of related sales experience.
• Bachelor’s degree (BS/BA) desired.

Responsibilities

• Lead a consumer telesales organization to exceed customer-experience objectives and manage people effectively.
• Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Implement strategic policies and develop initiatives for technology, corporate compliance, training, and workforce planning.
• Collaborate across business areas to drive strategic alignment and manage change.
• Maintain strong domestic and international vendor relationships.
• Assign tasks, implement sales plans, and ensure adherence to company policies.
• Lead the team in managing smaller, less complex sales with smaller quotas or territories.
• Influence hiring, firing, disciplinary, and promotional decisions for subordinate employees.

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid time off and holidays, including at least 23 vacation days each year and 9 company-designated holidays
• Paid parental leave
• Paid caregiver leave
• Additional sick leave may be available beyond what state and local law require; it is unprotected
• Adoption reimbursement
• Short- and long-term disability benefits
• Life and accidental death insurance
• Supplemental benefits, including critical illness, accident, hospital indemnity, and group legal programs
• Employee Assistance Programs (EAP)
• Employee wellness programs
• Employee discounts up to 50% on eligible AT&T mobility plans and accessories, AT&T internet (including fiber where available), and AT&T phone

What This Job Offers

• Job Type: Full-time
• Career Level: Manager