Manager-Sales Loyalty
About The Position
The Manager-Sales Loyalty leads, directs, and optimizes a team of telesales representatives in a consumer call center. The role drives revenue growth through sales and upselling strategies while ensuring strong customer service and satisfaction. It oversees entry- to mid-level sales employees, assigns tasks, implements sales plans, and ensures adherence to company policies. The manager leads the team in handling smaller, less complex sales with a smaller quota or territory and manages process-driven assignments with moderate oversight. The role also influences decisions concerning hiring, termination, discipline, and promotions for subordinates. The manager leads the consumer telesales organization to meet customer experience objectives, uses data to develop revenue and continuous-improvement strategies, and directs daily call-center and vendor operations to achieve revenue goals and reduce expenses. The position implements strategic policies and develops initiatives related to technology, corporate compliance, training, and workforce planning. It collaborates across business areas to support strategic alignment and change management and to maintain domestic and international vendor relationships.
Requirements
- At least 5 years of related sales experience.
Nice To Haves
- Bachelor’s degree (BS/BA) desired.
Responsibilities
- Lead a consumer telesales organization to exceed customer experience objectives and manage employees effectively.
- Analyze data and develop and implement strategies that drive revenue generation and continuous improvement.
- Direct daily call-center activities and vendor operations to achieve revenue goals and reduce expenses.
- Implement strategic policies and develop initiatives involving technology, corporate compliance, training, and workforce planning.
- Collaborate with business areas to support strategic alignment and manage change.
- Maintain strong relationships with domestic and international vendors.
- Assign tasks, implement sales plans, and ensure adherence to company policies.
- Influence hiring, firing, disciplinary, and promotional decisions for subordinates.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and holidays, including at least 23 vacation days each year and 9 company-designated holidays, based on date of hire
- Paid parental leave
- Paid caregiver leave
- Additional sick leave may be available beyond what state and local law require; it is unprotected
- Adoption reimbursement
- Short- and long-term disability benefits
- Life and accidental death insurance
- Supplemental benefit programs, including critical illness, accident, hospital indemnity, and group legal
- Employee Assistance Programs (EAP)
- Employee wellness programs
- Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
