Manager, Sales Development

Twilio•,

9d•$121,100 - $168,100•Remote

About The Position

This position is needed to lead a hybrid outbound SDR team driving net-new customer acquisition across both the NAMER and LATAM markets. The Sales Development team is a critical pillar of our go-to-market strategy, focused on securing new logos and building high-quality pipeline across high-growth prospects. In this role, you will guide your team to activate strategic ICPs by mapping Twilio’s platform value to high-priority, regional, and vertical-specific customer needs. As the frontline face of our brand, our SDRs must adapt quickly and execute with high precision to win market share across diverse territories. The ideal candidate is a highly collaborative, data-driven leader with a proven track record in pipeline generation and a deep appreciation for regional market dynamics. You have experience scaling outbound motions across different territories, navigating diverse account lists, and a genuine passion for coaching and investing in your team's long-term career growth.

Requirements

2+ years of Sales/SDR leadership in high-growth tech companies, with a proven track record of meeting or exceeding pipegen targets.
Demonstrated success in high-growth customer acquisition, with experience executing or coaching teams through product-led growth (PLG) or hybrid inbound-to-outbound motions.
Deep expertise in the LATAM market, including localized selling strategies, cultural nuances, and regional business best practices.
Skilled at championing and testing AI utilities within SDR workflows to optimize prospecting, sequencing, and research.
Expertise in steering signal-led, high-quality outbound strategies that blend tailored messaging with structured activity KPIs to capture target accounts.
Strong understanding of the cloud communications/SaaS industry and the ability to leverage data to optimize qualification and messaging strategies.
Proficiency with SDR tech stacks (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) and a track record of driving tool adoption.
Excellent executive presence with a demonstrated ability to analyze data, coach reps 1:1, and influence stakeholders from ICs to the C-suite.
Fluency in Spanish or Portuguese is required (Spanish language preference).

Nice To Haves

Experience supporting and/or selling SaaS products (CDP or CPaaS preferred).
Strong analytical skills with a focus on pipeline forecasting and rep performance diagnosis.
Experience driving multi-threaded engagements across IT, Marketing, Data, and Engineering personas.

Responsibilities

Lead, coach, and develop a hybrid team of 8+ reps through regular 1:1 mentoring, tactical skill alignment, and localized training to elevate pipeline performance - initially focusing on supporting 4 LATAM reps.
Own regional team performance metrics (activity, conversion rates, and pipeline contribution) across both NAMER and LATAM, utilizing data analysis to continuously optimize outreach strategies and business outcomes.
Empower reps to master all SDR skillsets, including prospecting, refining account targeting, tailoring messaging for different regional buyer personas, and applying use cases effectively.
Collaborate cross-functionally with regional Sales and GTM leadership to establish tight feedback loops, streamline workflows, and build a consistent, high-quality pipeline generation machine.
Drive optimized adoption of the SDR tech stack (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) to build out repeatable, efficient workflows.
Hire, onboard, and scale future talent while proactively managing performance gaps and cultivating a highly motivated, high-accountability team culture.