Manager, Sales & Delivery - Old Orchard Spaces

Rivian•Skokie, IL

2d•Onsite

About The Position

Rivian is seeking a dynamic, results-oriented Sales and Delivery Manager to lead field operations at its Old Orchard location. The manager owns the customer journey from initial engagement through vehicle delivery and oversees sales execution, logistics, and last-mile delivery. The role is accountable for team productivity and performance against daily, weekly, monthly, quarterly, and annual goals. The manager creates a productive environment that delivers memorable customer experiences, engages employees, and supports business performance. The role drives sales, leads and develops the team, collaborates across functions on local events and community presence, and uses data to continually improve processes. Operations must align with financial plans, regulatory requirements, company policies, and Rivian’s mission and values.

Requirements

At least 5 years of field sales experience and at least 2 years of field leadership experience; multi-unit management experience is preferred.
Bachelor’s degree or equivalent relevant work experience.
Ability to work a flexible schedule, including nights, weekends, and/or holidays, and willingness to travel up to 75% based on business needs.
Extensive experience with P&L, POS, and CRM software.
Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management.
Ability to operate large, high-performance vehicles and conduct customer demo drives.
Valid driver’s license in the state of residence or the state of daily commute, with an exceptional driving record; ability to obtain a license in the appropriate state within the first 60 days if needed.
No drug- or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 3–5 year period. The role is subject to continuous MVR monitoring.
Ability to obtain and maintain local sales licenses if applicable in the state.
Strong understanding of the electric vehicle industry, including market dynamics, customer needs, and regulatory considerations.
Excellent written and verbal English-language skills; outstanding communication and collaboration skills.
Strong analytical skills and proficiency in using sales data and metrics.
Results-driven approach to achieving and exceeding sales targets, with a strong commitment to elevating the customer experience.
Ability to build and maintain relationships, achieve results through collaboration, and manage multiple projects in a fast-paced, high-growth environment.
Skilled use of project management tools and experience creating memos and presentations; familiarity with Confluence, Smartsheet, and MS Office or Google Suite.
Willingness to work in a full-service retail location or service center, outdoors, and operate vehicles in unpredictable weather.
Ability to perform physical tasks including sitting for 2 or more hours at a time, standing for 8 or more hours a day, walking, bending, kneeling, lying down, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.
Frequent use of hands for grasping tools, entering data, writing communications, or calling customers and internal partners.
Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, or schematics.

Nice To Haves

Retail, sales, hospitality, or similar industry experience.
Experience in a direct-to-consumer business model and/or commission-based sales organization.
Additional language skills.

Responsibilities

Ensure customers receive an authentic, engaging, educational, and best-in-class experience aligned with Rivian’s values and culture.
Drive sales performance and execute strategic initiatives to achieve revenue targets and grow market share.
Own, track, and deliver on KPIs, connecting team members to company-wide objectives and driving location and individual performance.
Oversee all stages of vehicle delivery, including vehicle preparation, customer paperwork, logistics coordination, and final handoff.
Partner with Service, Vehicle Operations, and other departments to analyze processes and recommend improvements that increase efficiency and reduce operating expenses.
Optimize staffing and schedules to align resources with customer demand and support efficient operations and customer service.
Collaborate across functions to plan and execute activations, events, and strategies that support brand awareness, traffic, product education, lead and demand generation, retention, and conversion.
Manage operations in alignment with the financial plan, including revenue, payroll budget, and store P&L.
Ensure accurate document execution to prevent errors and safeguard revenue.
Maintain compliance with local, state, and federal regulations and Rivian policies and procedures.
Complete additional projects, duties, and assignments as required or requested by leadership.

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) plan, subject to eligibility requirements
Employee Stock Purchase Program, subject to eligibility requirements
Bonus payments based on site or regional performance, subject to plan terms and conditions
Equity awards