Manager, Sales & Delivery - Old Orchard Spaces

Rivian•Skokie, IL

1d•Onsite

About The Position

Rivian is seeking a dynamic, results-oriented Sales and Delivery Manager to lead performance and operations at its Old Orchard location. The role oversees the full customer journey, from initial engagement through vehicle delivery, including sales execution, logistics, and last-mile delivery. The manager drives accountability for team productivity and performance against daily, weekly, monthly, quarterly, and yearly goals, while fostering a productive environment where customers have memorable experiences and employees are motivated and engaged. The manager leads field sales activities and daily location operations, collaborates across departments to improve processes, and plans local activations that expand community presence and strengthen brand awareness. The role uses data-driven insights to refine operations and is accountable for results aligned with Rivian’s mission and values. The position is based at Old Orchard Mall in Skokie, Illinois, and includes travel of up to 75% based on business needs.

Requirements

At least 5 years of field sales experience and at least 2 years of field leadership experience; multi-unit management experience preferred.
Bachelor’s degree or equivalent relevant work experience.
Ability to work a flexible schedule, including nights, weekends, and/or holidays, and willingness to travel up to 75% based on business needs.
Extensive experience with P&L, POS, and CRM software.
Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management.
Comfort operating large, high-performance vehicles and conducting customer demo drives.
Valid driver’s license in the state where the employee will drive or commute daily, with an exceptional driving record; if the license is not in the appropriate state, eligibility to obtain one within the first 60 days of employment.
No drug- or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 3–5-year period. The role is subject to continuous MVR monitoring.
Ability to obtain and maintain local sales licenses where applicable.
Excellent written and spoken English; additional languages are a plus.
Strong analytical skills and proficiency using sales data and metrics.
Results-driven approach focused on achieving and exceeding sales targets.
Strong focus on elevating the customer experience and delighting the community.
Entrepreneurial, resourceful, and creative approach to solving problems and overcoming challenges.
Ability to build and maintain relationships, gain cooperation, collaborate to achieve results, and manage multiple projects in a fast-paced, high-growth environment.
Strong verbal and written communication skills.
Skilled use of project management tools and experience preparing memos and presentations; familiarity with Confluence, Smartsheet, and MS Office or Google Suite.
Willingness to work in a full-service retail location or service center, including outdoors and operating vehicles in unpredictable weather.
Ability to perform physical tasks that may include sitting for 2 or more hours at a time; standing for up to 8 or more hours a day; walking, bending, kneeling, lying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds.
Frequent use of hands for grasping and using tools, entering data, writing communications, and calling customers or internal partners.
Ability to see, read, and interpret governmental regulations, safety rules, operating and maintenance instructions, and schematics.

Nice To Haves

Experience in retail, sales, hospitality, or similar fields is highly preferred.
Experience in a direct-to-consumer business model and/or commission-based sales organization is a plus.
Strong understanding of the electric vehicle industry, including market dynamics, customer needs, and regulatory considerations.
Multi-unit management experience is preferred.
Additional language skills are a plus.

Responsibilities

Ensure the customer experience is authentic, engaging, educational, and aligned with Rivian’s values and culture.
Drive sales performance and execute strategic initiatives to achieve revenue targets and market-share growth.
Own, track, and deliver on KPIs, supporting company-wide objectives and driving location and employee performance.
Oversee all stages of vehicle delivery, including vehicle preparation, customer paperwork, logistics coordination, and final handoff.
Partner with Service, Vehicle Operations, and other departments to analyze operations and recommend efficiency improvements and lower operating expenses.
Optimize staffing to match customer demand by designing efficient schedules and shift patterns.
Collaborate cross-functionally to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion.
Manage operations in alignment with the financial plan, including revenue, payroll budget, and overall store P&L.
Ensure accurate document execution to prevent errors and safeguard revenue.
Maintain compliance with local, state, and federal regulations and Rivian policies and procedures.
Take on additional projects, duties, and assignments as required or requested by leadership.

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) plan, subject to eligibility requirements
Employee Stock Purchase Program, subject to eligibility requirements
Bonus payments based on site or regional performance, per plan terms and conditions
Equity awards